Md Shafiqul Islam
Greater Sudbury,ON
Summary
Enthusiastic and dedicated professional, highly experienced in customer service and retail industry. Looking for a professional working environment with challenges that will help to grow as an individual. Experienced in office administration and cash handling. Excellent communication and problem-solving skills with a proven track record of organizing successful events Personal Details
Overview
3
3
years of professional experience
Work History
Retail Sales Representative
Star Tech
06.2022 - 07.2023
- Identify potential clients and generate leads for the tech products
- Understand products thoroughly and present them effectively to address customer needs
- Listen to customer needs, offer tailored solutions, and build trust
- Negotiate terms and close sales by finding mutually beneficial agreements
- Maintain client relationships, ensure satisfaction, and explore growth opportunities.
Online Sales Representative
Aarong
03.2020 - 05.2022
- Processed transactions, scanned items, update online prices, and handled payments
- Provided exceptional customer service and assisted customers with inquiries about refunds, and exchanges
- Efficiently informed departments about customers' purchases
- Suggested additional items and deals to increase sales.
Help Desk Support
Red Express Courier
7 2018 - 12 2020
- Handle customer inquiry calls and emails promptly
- Provide accurate information and solutions
- Maintain a positive and empathetic attitude while handling challenging situations
- Follow established protocols for handling different types of inquiries
- Strive to meet and exceed customer satisfaction targets and goals
Education
Master's Degree - Master Of Science In Computational Science
Laurentian University
Greater Sudbury, ON8 . 2025
Bachelor's Degree - Computer Science and Engineering
North South University
Dhaka, Bangladesh12.2022
Skills
- Microsoft Excel
- Cash handling
- Bookkeeping
- Customer service
- Microsoft Powerpoint
- Microsoft Word
- Team Player
- Retail Sales
- Customer service
- Sales support
- Digital marketing
- Goal-Driven
- Sales Contracts
- Cash Register Operation
- Issue Refunds
- Stock Locating
- Credit Card Applications
- Sales Expertise
- Returns and Exchanges
- Adaptable and Flexible
Accomplishments
North South University Cine and Drama Club
- Recognized for significant contribution to organizing NSUCDC's 18th Annual Drama "Othello" in 2022 as part of the North South Cine and Drama Club
IIUC Debaters Community Regional 1.0
- Successfully participating in IIUC Debaters Community Regional 1.0 organized by IIUC Debaters Community
Additional Information
Driver's License
October 2018 to October 2028
Bangladesh Road and Transport Authority
Type: Non-Professional Motor Driving License
Timeline
Retail Sales Representative
Star Tech
06.2022 - 07.2023
Online Sales Representative
Aarong
03.2020 - 05.2022
Help Desk Support
Red Express Courier
7 2018 - 12 2020
Master's Degree - Master Of Science In Computational Science
Laurentian University
Bachelor's Degree - Computer Science and Engineering
North South University
Similar Profiles
Jane KrauseJane Krause
Customer Service Representative at Star TechCustomer Service Representative at Star Tech
Ismam SayerIsmam Sayer
Sales Assistant at Star TechSales Assistant at Star Tech
D M Mehrab ZihanD M Mehrab Zihan
Cashier at Star TechCashier at Star Tech