MD Sazzat Shahria Shuvasha
Montréal,QC
Summary
Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Outbound Agent English
IO Solutions
Montréal, QC
02.2023 - Current
- Updated knowledge of current promotions, pricing plans, policies.
- Adhered strictly to compliance guidelines when handling customer data.
- Suggested process improvements within the department based on feedback from customers.
- Handled escalated calls from dissatisfied customers in a professional manner while ensuring resolution was achieved quickly.
- Identified potential sales opportunities through upselling and cross-selling products and services.
- Resolved customer complaints by investigating problems, developing solutions, and making appropriate adjustments.
Network Support Engineer
Hosting Bangladesh
Dhaka
11.2020 - 08.2022
- Conducted regular audits of system logs to ensure proper functioning of all systems.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials for end-users on how to use the company's networks effectively.
- Evaluated system availability, throughput and latency to lead network planning, installation, configuration, and testing.
- Assisted with developing new strategies for improving overall network performance.
Customer Service Representative
Banglalink
Dhaka, None
06.2018 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
IELTS -
British Council
Dhaka,Bangladesh12-2021
Bachelor of Science - Computer Science And Software Engineering
American International University Bangladesh
Dhaka,Bangladesh08-2018
Master of Science - Quality Systems Mnagement
Concordia University
Montreal, QCSkills
- Salesforce
- Time Management
- Continuous Improvement
- Customer Service
- Outbound Calling
- Relationship Building
- Marketing Strategies
- Microsoft Office
- Payment Processing
- Quality Assurance
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Outbound Agent English
IO Solutions
02.2023 - Current
Network Support Engineer
Hosting Bangladesh
11.2020 - 08.2022
Customer Service Representative
Banglalink
06.2018 - 01.2020
IELTS -
British Council
Bachelor of Science - Computer Science And Software Engineering
American International University Bangladesh
Master of Science - Quality Systems Mnagement
Concordia University
Similar Profiles
DILPREET KAURDILPREET KAUR
Technical sales representative at IO solutionsTechnical sales representative at IO solutions
Loveleenpreet SinghLoveleenpreet Singh
Team Leader at IO SolutionsTeam Leader at IO Solutions
AMANPREET KAURAMANPREET KAUR
Pro Active Customer Representative at IO SolutionsPro Active Customer Representative at IO Solutions
NAVJOT SINGHNAVJOT SINGH
Operations Manager at IO SolutionsOperations Manager at IO Solutions
Maxime Gill-ComeauMaxime Gill-Comeau
Senior Computer Vision Scientist at Hinge HealthSenior Computer Vision Scientist at Hinge Health