Summary
Overview
Work History
Education
Skills
Certification
Languages
Relevant Experience
Timeline
Generic

MD SANJU ISLAM

South Winnipeg,MB

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Department Sales Specialist

The Home Depot
09.2023 - Current


  • Built and managed relationships with key clients and partners to drive growth.
  • Launched successful marketing campaigns that drove brand awareness among target audiences.
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
  • Collaborated with internal departments to align marketing campaigns.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Head Cashier

The Home Depot
01.2023 - 08.2023
  • Manage cash machine for conducting cash management
  • Assemble all cash reports and submit them to vault department for auditing
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.

Customer Service Associa

The Home Depot
01.2022 - 12.2022
  • Used excellent verbal skills to engage customers in conversation and effectively determine their needs and requirements
  • Placed promotional signage and set up displays near entrances and ticket sales areas
  • Listened to customer needs to identify and recommend the best products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted in the development of new customer service protocols to improve overall performance metrics.

Security Officer

G4S Bangladesh
07.2020 - 07.2021


  • Issued access cards to authorized personnel to monitor access points.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Wrote detailed reports of all security breaches and investigations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

Education

Post Graduate Diploma - Sales And Event Management

Manitoba Institute of Trades And Technology (MITT)
Winnipeg, Manitoba
2023

Bachelor of Science - Computer Science And Engineering

Notre Dame University Bangladesh
Dhaka, Bangladesh
2020

Skills

  • 40 hours of Security Guard training from Zenith Training Center (Govt Approved Trainer)
  • Manitoba Security Guard license 2023
  • Trained in Hotel and Office Security
  • Good Stamina to work - physically strong build
  • Familiar with workplace/site hazards
  • Customer service excellence
  • Hardworking, professional and team player
  • Clean Criminal Record, Child Abuse Registry checks
  • Proficient in Software Management
  • Idea Development and Brainstorming
  • Schematics Interpretation
  • Project Planning

Certification

  • Valid Manitoba Security Guard License
  • 40 Hours of Security Guard training from Zenith Training Center (Govt approved trainer)
  • MB Class 5 Full License
  • First Aid Certification
  • CPR and AED Certification
  • WHMIS Certification

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working

Relevant Experience

  • Worked with G4S Bangladesh
  • Managing teams, handling work issues, and motivating team members
  • Experience of managing large social and sports events
  • Resolved on field conflict situations and maintained orders

Timeline

Department Sales Specialist

The Home Depot
09.2023 - Current

Head Cashier

The Home Depot
01.2023 - 08.2023

Customer Service Associa

The Home Depot
01.2022 - 12.2022

Security Officer

G4S Bangladesh
07.2020 - 07.2021

Post Graduate Diploma - Sales And Event Management

Manitoba Institute of Trades And Technology (MITT)

Bachelor of Science - Computer Science And Engineering

Notre Dame University Bangladesh

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MD SANJU ISLAM