Md Samir Iqbal
Guelph,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Insurance Advisor
TD Insurance
04.2022 - Current
- Implement strategies to maximize customer satisfaction with a focus on first call resolution.
- Use empathy to manage customer relationships and understand their needs in highly critical situations.
- Take direct ownership of customer issues while leveraging the resource team for escalations and resolutions.
- Regularly review existing client portfolios, identifying opportunities for upselling or cross-selling additional products that meet their evolving needs.
- Support other departments such as Web Inbound Support and Claims on short-term assignments
- Determine financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Provide quotes and promoted products for building, contents and vehicle insurance.
- Resolve any complaints professionally by listening actively to concerns, offering appropriate solutions while maintaining a positive attitude throughout the process.
- Monitor changes in insurance industry to stay compliant with relevant laws and regulations.
- Document and review every interaction with customers, team members and other departments
- Calculate premiums and established payment methods for sales.
Appliance Sales Associate
The Home Depot
03.2021 - 03.2022
- Learned specifications, advantages and disadvantages to over [Number] competing brands to make best recommendation to individual customers.
- Built strong client relationships, resulting in repeat business and referrals from satisfied customers.
- Developed strong rapport with customers and created positive impression of business.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Resolved any complaints professionally by listening actively to concerns, offering appropriate solutions while maintaining a positive attitude throughout the process.
Education
Master of Engineering - Electrical And Computer Engineering
University of Waterloo
Waterloo, ON04.2021
Bachelor of Science - Electrical And Electronics Engineering
North South University
Dhaka, Bangladesh05.2018
Skills
- Technical support
- Problem solving
- Attention to detail
- HTML
- CSS
- Microsoft Windows
- Linux
- MacOS
- Documentation
- Multi-tasker
Timeline
Insurance Advisor
TD Insurance
04.2022 - Current
Appliance Sales Associate
The Home Depot
03.2021 - 03.2022
Master of Engineering - Electrical And Computer Engineering
University of Waterloo
Bachelor of Science - Electrical And Electronics Engineering
North South University
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