Md Saifur Rahman Khan Sakib
Scarborough,Canada
Summary
Motivated problem-solver with ability to supervise, well-rounded skill set in retail operations, inventory management, bookkeeping, administrative tasks, distribution and customer service.
Overview
2
2
years of professional experience
Work History
EVENT SECURITY GUARD (ON CALL/PART TIME)
SECURITY
Toronto, ON
06.2025 - Current
- Monitored crowd behavior to ensure safety during large events.
- Collaborated with event staff to develop security plans and protocols.
- Conducted thorough security checks at entry points for prohibited items.
- Patrolled event areas to deter unauthorized access and enhance safety.
- Assisted in training new security personnel on procedures and policies.
- Communicated effectively with law enforcement during emergencies or disturbances.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
WALMART
SERVICE ASSOCIATE
Scarborough, ON
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CUSTOMER SERVICE REPRESENTATIVE
UPROOT LEGAL AND IMMIGRATION SERVICES
Toronto, Ontario
01.2024 - 12.2024
- Assisted clients with immigration forms and documentation requirements.
- Provided information on legal services and processes to potential clients.
- Responded to client inquiries via phone and email in a timely manner.
- Maintained accurate records of client interactions and service requests.
- Educated clients about their rights and options in legal matters.
- Scheduled appointments for consultations and follow-up meetings efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelors of Business Administration -
Leading University
01.2023
Skills
- Crowd management
- Security protocols
- Customer service
- Team collaboration
- Time management
- CCTV monitoring
- Public safety
- Security camera monitoring
- Event evacuation
- First aid proficiency
Timeline
EVENT SECURITY GUARD (ON CALL/PART TIME)
SECURITY
06.2025 - Current
WALMART
SERVICE ASSOCIATE
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
UPROOT LEGAL AND IMMIGRATION SERVICES
01.2024 - 12.2024
Bachelors of Business Administration -
Leading University
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