Microsoft Business Central
Md Safkat Ullah
Operations Specialist
Oshawa,ON
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Summary
Results-driven Operations Specialist with 13+ years of experience optimizing processes, improving efficiency, and achieving business objectives. Proficient in project management, process improvement, and cross-functional collaboration. Demonstrated success in leading large-scale projects and initiatives, resulting in significant productivity gains and cost savings. A natural leader and skilled communicator with a talent for motivating teams to deliver outstanding results. Possesses a Certified ScrumMaster® certification and expertise in Excel and Google Sheets.
Work History
Merchant Operations Specialist
CommerceBear
Toronto, ON
2022.10 - Current
- Managed project timelines, allocated resources, and ensured adherence to quality standards, reflecting the fast-paced and dynamic nature of client support
- Effectively communicated project updates, progress, and challenges to diverse stakeholders, including senior management, partners, and merchants, showcasing exceptional verbal and written communication skills vital for client interactions.
- Collaborated with cross-functional teams to optimize operational efficiency and achieve successful project delivery, demonstrating a teamwork mindset essential for collaborating with clients and internal teams.
- Implemented cutting-edge technologies to enhance merchant operations projects, aligning with a commitment to leveraging technology to support clients effectively.
- Cultivated and sustained strong relationships with major eCommerce retailers such as Amazon, Wayfair, Walmart, Overstock, and Houzz, resembling the importance of building rapport and providing exemplary support to clients in a dynamic environment.
Inventory Reconciliation Manager
Reps & Co.
San Diego, CA
02.2021 - 12.2022
- Automated manual data reconciliation processes across various sources, leading to a remarkable 95% increase in data accuracy and efficiency, reflecting a commitment to leveraging technology to optimize operations in a fast-paced environment.
- Significantly reduced reconciliation and disputes backlog by 80%, demonstrating a proactive approach to resolving issues promptly and ensuring smooth operations.
- Developed performance monitoring mechanisms to enhance accountability and drive a 50% increase in reconciliation performance, showcasing a results-oriented mindset essential for achieving goals and exceeding expectations.
- Implemented new Purchase and Refund Reconciliation processes, standard operating procedures (SOPs), workflows, and instructional videos, emphasizing a dedication to continuous improvement and efficiency.
- Led a team comprising 2 supervisors and 10 members, providing guidance and support to achieve organizational goals and deliver high-quality work within set timelines, highlighting leadership and teamwork skills crucial for success in a dynamic environment.
Team Lead, Inventory Management
The Iconic
Sydney, NSW
02.2017 - 01.2021
- Spearheaded the development of inventory management policies and procedures aimed at maximizing efficiency and accuracy within the inventory department, demonstrating a commitment to operational excellence.
- Generated KPI reports for inventory processes, offering valuable insights for process enhancement and optimization, reflecting a data-driven approach to improving operations.
- Conducted comprehensive training sessions and devised strategies to ensure team members adhered to regulations and achieved organizational goals, resulting in increased productivity and reduced errors, showcasing strong leadership and mentoring skills.
- Managed a team of up to 30 members, overseeing their performance and ensuring high efficiency across all sub-functions, highlighting effective team management and coordination abilities.
- Designed dynamic reports and dashboards to enhance visibility and facilitate informed decision-making in inventory management, underscoring a dedication to leveraging technology for process improvement and strategic decision-making.
Project Lead
NextDot Solutions
Sydney, NSW
02.2016 - 01.2017
- Defined and meticulously documented project scope, deliverables, budget, and timeline in close collaboration with stakeholders, ensuring alignment and clarity on project objectives and expectations, reflecting a commitment to effective project management.
- Developed comprehensive project plans and communication documents, offering clear guidelines and expectations for team members and stakeholders, fostering transparency, and facilitating smooth project execution.
- Continuously monitored project progress and meticulously tracked measurable items such as milestones and deliverables, generating detailed reports to ensure timely and successful project completion, showcasing a results-driven approach to project management.
Account Manager
Nawal Construction Ltd.
Dhaka, Dhaka Division
01.2011 - 12.2015
- Served as the primary point of contact for key customers, fostering strong relationships and ensuring their satisfaction, reflecting a dedication to personalized client support and retention.
- Collaborated closely with customers and internal teams to identify opportunities for revenue growth and enhanced customer retention, demonstrating a proactive approach to driving business success.
- Prepared comprehensive service agreements and managed the seamless onboarding of clients, ensuring clarity and alignment on service expectations and facilitating smooth transitions, showcasing meticulous attention to detail and organizational skills.
Education
Advanced Diploma - Computer Programming
Seneca College
Markham, ON 05.2021 - 08.2022
Bachelor of Social Science - Mass Communication
University of Liberal Arts Bangladesh
Dhaka, Bangladesh 08.2007 - 04.2012
Certification
- Certified ScrumMaster®, Scrum Alliance | Credential ID 1234271
Skills
- Inventory Management Specialist
- Continuous Improvement Management
- Overseeing Daily Activities
- People Management
- Teamwork and Collaboration
- Performance Improvement
- Continuous Improvement Strategies
- Complex Problem-Solving
- Analytical Thinking
Software
Microsoft Dynamics NAV
Oracle ERP
Microsoft Excel
Tableau
Google Sheets
ReconArt
Data Studio
Confluence
Articulate
Edcast
Miro
Slack
Trello
Microsoft Projects
ClickUp
Jira
Airtable
Timeline
Merchant Operations Specialist
CommerceBear
2022.10 - Current
Advanced Diploma - Computer Programming
Seneca College
05.2021 - 08.2022
Inventory Reconciliation Manager
Reps & Co.
02.2021 - 12.2022
Team Lead, Inventory Management
The Iconic
02.2017 - 01.2021
Project Lead
NextDot Solutions
02.2016 - 01.2017
Account Manager
Nawal Construction Ltd.
01.2011 - 12.2015
Bachelor of Social Science - Mass Communication
University of Liberal Arts Bangladesh
08.2007 - 04.2012
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
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