MD. SAFAYET AHMAD
Surrey,BC
Summary
Driven Systems Administrator with 2+ years of experience providing Tier 1 technical support in enterprise IT environments, with a strong background in incident management, network troubleshooting, and cybersecurity.
Overview
6
6
years of professional experience
Work History
IT System Administrator
ON2Solutions
Langley, BC
06.2023 - Current
- Configured VMware ESXi host to create virtual machines for server virtualization, optimizing resource utilization, and enhancing scalability.
- Provided Tier 1 and 2 technical support and troubleshooting for end users, ensuring prompt resolution of incidents.
- Managed network systems and maintained VPN connectivity, supporting uninterrupted enterprise IT services.
- Performed preventive maintenance and applied cybersecurity measures in line with ITIL best practices.
- Implemented RMM (Remote Monitoring and Management) and advanced cyber security agents across all endpoints, bolstering proactive threat detection, real-time monitoring, and incident response to elevate IT support efficiency by 30%.
- Monitored and ensured seamless VPN tunnel connectivity between company branches, guaranteeing uninterrupted access to network resources and applications for all employees.
- Implemented and maintained robust disaster recovery protocols, resulting in a 1% reduction in the risk of data loss.
- Led the successful migration of the company's email domain name on, seamlessly transitioning from the old domain to the new, enhancing branding and communication Microsoft 365 admin console.
Software Developer
By Creative
London, UK
07.2020 - 03.2021
- Developed software for both web and mobile platforms.
- Designed and maintained streamlined, reusable, and reliable code.
- Collaborated with project managers to select ambitious, yet realistic, coding milestones on pre-release software project development.
- Developed REST APIs for mobile applications.
IT Help Desk Officer
Penacea IT
Sylhet, Bangladesh
07.2019 - 05.2020
- Help Desk Support: Delivered first-level technical support via phone, email, and in person, addressing customer inquiries and resolving issues promptly.
- Desktop Support: Managed troubleshooting and resolution for desktop hardware and software issues, ensuring efficient operation of end-user systems.
- Hardware/Software Troubleshooting: Diagnosed and repaired a range of hardware and software problems, enhancing system reliability and user satisfaction.
Education
Diploma - Software Development
Red Deer Polytechnic
Red Deer, ABBachelor of Science - Computer Science And Engineering
Metropolitan University
Sylhet, BangladeshSkills
- Tier 1 Technical Support and Incident Management
- Desktop Support and Hardware/Software Troubleshooting
- Network Management and VPN Connectivity
- Virtualization (VMware ESXi) administration
- Cybersecurity and Threat Detection
- Active Directory Management and User Account Administration
- Preventive Maintenance and IT Service Management (ITIL)
- Documentation and reporting of technical issues
RESEARCH PAPER
An easy accessible IoT based smart agriculture system including the two-tier architecture of data storage (Published by Springer).
AWARDS
- Champion at NASA Space Apps Challenge 2019 regional hackathon andglobal nominee.
- 1st Runner-up at SUST TechFest 2019 Hackathon.
- 1st Runner-up at Techkriti 2018 hackathon, IIT Kanpur Bangladesh round.
Timeline
IT System Administrator
ON2Solutions
06.2023 - Current
Software Developer
By Creative
07.2020 - 03.2021
IT Help Desk Officer
Penacea IT
07.2019 - 05.2020
Diploma - Software Development
Red Deer Polytechnic
Bachelor of Science - Computer Science And Engineering
Metropolitan University
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