Md Robiul Islam
Surrey,BC
Summary
Dynamic customer support specialist with a proven track record at Shwapno, excelling in problem-solving and complaint handling. Enhanced customer satisfaction through effective CRM management and team collaboration, resolving complex issues promptly.
Qualified Self Checkout Attendant with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
Recognized for building strong client relationships, leading to repeat business and positive feedback.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Customer Support Specialist
Shwapno Super Shop
01.2023 - 07.2026
- Resolved customer inquiries through phone, chat, and email with accurate, timely support.
- Documented service interactions in CRM systems to maintain complete case histories.
- Processed order status, returns, refunds, and account updates following company policies.
- De-escalated complaints by identifying issues and delivering clear resolution steps.
- Collaborated with store and operations teams to address complex customer concerns.
- Applied troubleshooting procedures to resolve billing, delivery, and service-related issues.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Director
Archiden Interior
02.2018 - 12.2022
- Resolved project issues quickly to maintain schedule, quality, and client satisfaction
- Led cross-functional teams to align design intent with client requirements
- Developed workflow standards to improve design coordination and delivery consistency
- Coordinated site inspections, consultant input, and project deliverables
- Reviewed drawings, material selections, and finish schedules for accuracy
- Managed client presentations and design approvals to support project progress
Sales Manager
Essential Scientific
05.2015 - 01.2018
- Coordinated customer inquiries, order status updates, and issue resolution across phone and email channels.
- Managed order entry, tracking, and follow-up to ensure accurate, timely fulfillment.
- Reviewed customer accounts for accuracy, correcting pricing, shipping, and contact discrepancies.
- Collaborated with sales, operations, and logistics teams to resolve service gaps and expedite requests.
Education
High School Diploma -
Tejgaon College
Dhaka , Bangladesh07-2006
BBA - Management
National University
Gazipur, Dhaka, Bangladesh10-2011
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Quality assurance
- Customer service excellence
- Team collaboration
- Sales support
Accomplishments
- Collaborated with team of 12 in the development of Happy Customer success .
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Achieved collative success by completing TQM with accuracy and efficiency.
Languages
English
Professional Working
Hindi
Limited Working
Punjabi
Elementary
Affiliations
- Jaycees
- Toastmasters
- Lions Club
- Project Management Institute
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Travel
- Youth Development Programs
- Volunteer Work
- Acting and Theater
- Interior Design
- Mindfulness Practices
- Participating in fundraising events to support local charities, schools, or community projects
- Environmental Conservation Projects
- Historical Exploration
- Backpacking and Hiking
- I participate in a variety of outdoor recreational activities
- Volunteering
Timeline
Customer Support Specialist
Shwapno Super Shop
01.2023 - 07.2026
Director
Archiden Interior
02.2018 - 12.2022
Sales Manager
Essential Scientific
05.2015 - 01.2018
BBA - Management
National University
High School Diploma -
Tejgaon College