MD Robiul Hridoy
Toronto,ON
Summary
Dynamic professional experienced in IT support and telecommunications sales. Skilled in optimizing processes and collaborating with teams to enhance service delivery. Committed to leveraging technical expertise and sales acumen to drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Flex IT
SP Data Digital
03.2026 - Current
- Provided technical support to end-users, troubleshooting hardware and software issues effectively.
- Assisted in system administration tasks, ensuring optimal performance of IT infrastructure.
- Maintained candidate database, ensuring accurate tracking of recruitment progress and communications.
- Supported implementation of software solutions, ensuring alignment with business requirements and user needs.
- Monitored system security protocols, ensuring compliance with industry standards and best practices.
- Implemented software solutions to improve operational efficiency across departments.
Telecommunications Sales Representative
SP Data Digital
04.2023 - Current
- Developed and maintained strong customer relationships through effective communication and problem-solving.
- Executed sales strategies to meet monthly targets and drive revenue growth.
- Provided product knowledge and troubleshooting support to enhance customer experience.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Leveraged CRM tools to track sales activities and manage customer interactions efficiently.
- Developed training programs to enhance product knowledge and sales techniques among staff.
Tax Specialist
Rahman Tax & Accounting Services
01.2021 - 07.2025
- Prepared and reviewed individual and business tax returns for accuracy and compliance.
- Provided expert guidance on tax regulations, ensuring clients maximize deductions and credits.
- Conducted thorough audits of financial documents to identify discrepancies and resolve issues.
- Developed strategic tax planning initiatives to minimize liabilities for diverse client portfolios.
- Implemented process improvements that streamlined workflow and reduced turnaround times on filings.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
Transcriptionist/Data Annotation Specialist
Google
04.2022 - 03.2023
- Transcribed audio recordings with high accuracy, ensuring clarity and adherence to formatting guidelines.
- Reviewed transcripts for consistency and grammatical errors, enhancing document quality before final submission.
- Collaborated with team members to streamline transcription processes, contributing to improved turnaround times.
- Utilized advanced transcription software and tools, optimizing workflow efficiency through effective technology use.
- Implemented feedback mechanisms to enhance transcript precision and address recurring issues proactively.
Education
Diploma in Business - Business Administration
Cambrian College of Applied Arts And Technology
Toronto, ON12-2021
Associate of Business - Business Education
Cambrian College of Applied Arts And Technology
Greater Sudbury08-2020
Associate of Arts - Fashion Design
Humber Institute of Technology And Advanced Learning
Toronto04-2020
Skills
- IT troubleshooting
- Information security
- Software development
- Business intelligence
- Teamwork and collaboration
- Sales & Cold Calling
- CRM Software
- Tax advisory services
- Indirect taxation
- Microsoft dynamics 365
- Microsoft Intune
- Azure data factory
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Flex IT
SP Data Digital
03.2026 - Current
Telecommunications Sales Representative
SP Data Digital
04.2023 - Current
Transcriptionist/Data Annotation Specialist
Google
04.2022 - 03.2023
Tax Specialist
Rahman Tax & Accounting Services
01.2021 - 07.2025
Diploma in Business - Business Administration
Cambrian College of Applied Arts And Technology
Associate of Business - Business Education
Cambrian College of Applied Arts And Technology
Associate of Arts - Fashion Design
Humber Institute of Technology And Advanced Learning