Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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MD RIZBUL HASSAN

HALIFAX,NS

Summary

Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Banker

Manulife Bank
Halifax, NS
10.2018 - Current
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Handled customer inquiries regarding loan status or requirements via phone or email.
  • Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.

Data Analyst

Robi Axiata Ltd.
Halifax, NS
01.2011 - 11.2017
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.
  • Provided data-driven solutions to support decision making.
  • Maintained documentation of all the processes related to Data Analysis.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Built visualizations that enabled users to quickly interpret results from complex analyses.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Defined KPIs based on collected data sources.
  • Collaborated with stakeholders across the organization to understand their needs from a data perspective.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Education

Bachelor of Science - Electrical And Electronic Engineering

Islamic University of Technology
Gazipur, Dhaka
11-2008

Skills

  • Simulation Modeling
  • Database Maintenance
  • Data Modeling
  • Process Mapping
  • Business Needs Analysis
  • Project Management
  • Technical Writing
  • Technical Analysis
  • SQL
  • Reporting Tools
  • Python Programming
  • Data Integrity Validation
  • Microsoft Access
  • Data Analysis
  • Data quality
  • Strong Work Ethic
  • Data Visualization and Presentations

Certification

Title: Microsoft Power BI Data Analyst

  • Preparing Data for Analysis with Microsoft Excel
  • Harnessing the Power of Data with Power BI
  • Extract, Transform and Load Data in Power BI
  • Data Modeling in Power BI
  • Data Analysis and Visualization with Power BI
  • Creative Designing in Power BI
  • Deploy and Maintain Power BI Assets and Capstone project
  • Microsoft PL-300 Exam Preparation and Practice

Title: Google IT Support Professional Certificate

  • Technical Support Fundamentals
  • The bits and bytes of computer networking
  • Operating system
  • System Administration and IT Infrastructure
  • IT Security
  • Title: Google IT Automation with Python 2021
  • Crash Course on Python
  • Using Python to Interact with the Operating System
  • Introduction to Git and GitHub
  • Troubleshooting and Debugging Techniques
  • Configuration Management and the Cloud
  • Automating Real-World Tasks with Python

Languages

English
Full Professional
Bengali
Native/ Bilingual

Timeline

Retail Banker

Manulife Bank
10.2018 - Current

Data Analyst

Robi Axiata Ltd.
01.2011 - 11.2017

Bachelor of Science - Electrical And Electronic Engineering

Islamic University of Technology

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MD RIZBUL HASSAN