Md Riffat Ahmed
Riverside
Summary
Dedicated Customer Service Representative with a strong focus on resolving inquiries and enhancing customer satisfaction. Proven expertise in cash flow handling and active robbery prevention.
Proficient customer service professional with over 9 years of experience in order processing and team collaboration. Skilled in training new staff and managing cash register operations to ensure a seamless customer experience.
Detail-oriented customer service expert known for critical thinking and active listening. Experienced in data entry and maintaining safety protocols, ready to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
2nd Shift Customer Service Representative (CSR)
G&M Oil
Placentia, CA
03.2012 - 12.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed order processing and tracking to maintain accurate inventory records.
- Collaborated with team members to enhance service delivery standards.
- Trained new staff on customer service protocols and company policies.
- Cash Register handling.
- Food Preparation
- Beverage Preparation
- Chiller stocking
- Inventory Re-Stoking / shelf Re-stoking
- Emergency Gas Spill Handling
- Restroom Restocking and Cleaning
- Back Room Inventory Tally keeping,
- Safety Log Book Log / register updating
- Floor Mopping
- In side store and out side store sweeping
- Inside store and outside store Trash management
- Helping Disable customer on refilling gasoline
- Helping Natural Gas / Propane Tank refueling
- Gasoline Spill Restoration by following hazardous material handling procedure
Education
Bachelor of Science - Computer Science
Independent University , Bangladesh
Dhaka, Bangladesh05-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Cash Flow handling
- Active Robbery Prevention activity
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Food Handler Certificate
Hazardous Material Handling Cerfication
Languages
Bangla
Native or Bilingual
Spanish
Professional Working
Hindi
Professional Working
Urdu
Professional Working
Interests
- Auto Repair/Restoration
- Music
- Backpacking and Hiking
- Outdoor Recreation
- Gardening
Timeline
2nd Shift Customer Service Representative (CSR)
G&M Oil
03.2012 - 12.2021
Bachelor of Science - Computer Science
Independent University , Bangladesh
Best Employee Recognition
G&M Oil recognizes my past employment and experiences within their Employment Verification / recognition letter.