MD RIFAKAT HOSSAIN
Saskatoon
Summary
Skilled in customer service and sales, I've effectively managed high-volume interactions, driving sales targets and ensuring unparalleled customer satisfaction. My diverse experiences in upscale dining, as both a barback and prep cook, have honed my adaptability and understanding of intricate back-of-house operations. Regardless of the environment, I seamlessly integrate with teams, demonstrating my versatility. With a formal background in Hotel Operations Management, I'm adeptly prepared for various roles in the hospitality sector. My commitment to adaptability and consistent growth positions me as an ideal candidate for many roles in customer service and the wider hospitality industry.
Overview
1
1
Certification
Work History
Customer Service and Sales Representative
Verizon Communications, Inc. l TTEC Canada Campaign
- Skilled in customer service and sales, I've effectively managed high-volume interactions, driving sales targets and ensuring unparalleled customer satisfaction
- My diverse experiences in upscale dining, as both a barback and prep cook, have honed my adaptability and understanding of intricate back-of-house operations
- Regardless of the environment, I seamlessly integrate with teams, demonstrating my versatility
- With a formal background in Hotel Operations Management, I'm adeptly prepared for various roles in the hospitality sector
- My commitment to adaptability and consistent growth positions me as an ideal candidate for many roles in customer service and the wider hospitality industry.
Prep cook and Barback
Trattoria Nervosa
- Role Versatility: Worked efficiently in both barback and prep cook roles, highlighting adaptability across different responsibilities
- Upscale Dining: Assisted in a top-tier Italian restaurant, deepening experience in premium service and elite dining settings
- Italian Cuisine Knowledge: Engaged deeply with authentic Italian food preparations, refining my understanding of traditional culinary practices
- Teamwork: Collaborated effectively with various restaurant staff, ensuring streamlined operations and high guest satisfaction
- Food Preparation: Contributed to the daily preparation of Italian dishes, ensuring quality and consistency in a luxury dining environment.
Education
DIPLOMA - HOTEL OPERATIONS MANAGEMENT
Centennial College
HIGH SCHOOL DIPLOMA -
Bangladesh Navy College
SECONDARY SCHOOL CERTIFICATE -
Monipur High School and College
Skills
- Client Service
- Relationship Building
- Strong communication
- Time management
- Active listening
Hobbies and Interests
- GASTRONOMY AND CULINARY ARTS
- TRAVEL AND CULTURE
- SUSTAINABILITY IN HOSPITALITY
- CUSTOMER SERVICE
- EXCELLENCE
Languages
English
Full Professional
Certification
- Smart Serve License
- Food handler certificate
- Class 5 Driving license
Timeline
Customer Service and Sales Representative
Verizon Communications, Inc. l TTEC Canada Campaign
Prep cook and Barback
Trattoria Nervosa
DIPLOMA - HOTEL OPERATIONS MANAGEMENT
Centennial College
HIGH SCHOOL DIPLOMA -
Bangladesh Navy College
SECONDARY SCHOOL CERTIFICATE -
Monipur High School and College
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