Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
References
Timeline
Md. Riajul Islam

Md. Riajul Islam

Saint John's,NL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification
4
4
Languages

Work History

HR Manager

Delta Logistics Inc
02.2021 - 01.2024
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.

Compliance Officer

Online Trading Company
05.2020 - 07.2020
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Prepared and submitted regulatory filings in timely manner.

Butler, Guest Service Agent

Two Seasons Hotel
02.2015 - 01.2020
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
  • Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.


Concierge Agent

Gloria Hotel Media City
09.2013 - 01.2015
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.


Education

Bachelors of Commerce Incomplete - Commerce

Kaunina Degree College, Rangpur, Bangladesh
06.2004

Bangladesh Certificate of Secondary Education - Commerce

Police Line High School & College, Rangpur, Bangladesh
03.1999

Skills

  • Efficient in using Microsoft Office (word, Excel, Power point, Access) in Windows XP environment, PMS Opera System
  • Telephone & Front Desk Reception
  • Database & Records Management
  • Executive & Administrative Support
  • Reports & Spreadsheets
  • Complaint Handling
  • HR policies and procedures
  • New Employee Orientation
  • HR processes
  • Compliance Monitoring
  • Auditing processes
  • Team Supervision
  • Guest communication
  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Guest inquiry resolution
  • Team building and supervision
  • Cross-cultural sensitivity
  • Concierge software knowledge
  • Customer service expertise
  • Exceptional communication

Certification

Hotel Management: Distribution, Revenue and Demand Management Specialization

Training

  • Basic Food Hygiene training by Dubai Municipality, UAE
  • Sequence of Service training by Gloria Hotel, Dubai, UAE
  • Essentials of Hospitality training by Gloria Hotel, Dubai, UAE
  • Service recovery training by Gloria Hotel, Dubai, UAE
  • Basic Fire Safety training by Safeer Institute, Dubai, UAE
  • Concierge Agent cross certificate training by Gloria hotel, Dubai, UAE


Languages

English
Full Professional
Arabic
Limited Working
Hindi
Full Professional
Bengali
Native or Bilingual

References

Upon Request

Timeline

HR Manager - Delta Logistics Inc
02.2021 - 01.2024
Compliance Officer - Online Trading Company
05.2020 - 07.2020
Butler, Guest Service Agent - Two Seasons Hotel
02.2015 - 01.2020
Concierge Agent - Gloria Hotel Media City
09.2013 - 01.2015
Kaunina Degree College - Bachelors of Commerce Incomplete, Commerce
Police Line High School & College - Bangladesh Certificate of Secondary Education , Commerce

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Md. Riajul Islam