Md Rezwan Hossain Emon
Toronto,Ontario
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Tim Hortons (Basharat Food and Industry). Excelled in enhancing operational efficiency and customer engagement, mentoring staff for professional growth, and driving business development. Skilled in employee supervision and operational planning, significantly contributing to organisational goals with a focus on safety and service excellence. As well as helping the company by managing more than 12 different Tim Hortons(under same company ) separately when the GM of the each store was in Vacation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Tim Hortons ( Basharat Food and Industry)
07.2022 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Reported issues to higher management with great detail.
Education
Computer Technician - Computer And Information Sciences
George Brown College
Toronto, None12.2023
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Business development
- Team building
- Operations management
- Operational efficiency
- Customer engagement
- Scheduling and coordination
Languages
English
Full Professional
Bangla
Native or Bilingual
Certification
Food handler certification.
Graduation from Tim Hortons University.
Timeline
Assistant Manager of Operations
Tim Hortons ( Basharat Food and Industry)
07.2022 - Current
Computer Technician - Computer And Information Sciences
George Brown College
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