MD RAYHAN HOSSAIN
Scarborough,Canada
Summary
Having Personalize Marketing and Sales experience in Radio industry ,along with Retails Life style brand and Restaurant Experience also enriched my inter-personal skill. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor & Customer Support
Dekko Legacy Food & Beverage Ltd.
10.2020 - 07.2024
- Introducing own Food delivery and confirm fresh food towards customer. which increase 20% of sales from current. (Current year Sell avg 150,000 CAD /Monthly) .
- Security operations monitoring and control over 5 members.
- Market Data Analysis and Introduce min 1-2 item newly in menu card.
- Having a team of 4 member who are collecting market feed back from our targeted customers.
- Increase 2 more outlet in Prime Location in Dhaka and Chittagong city.
Marketing & Sales Officer
Radio today 89.6 FM
09.2017 - 12.2019
- Product Knowledge and have 5 new product for on air in 2 years.
- Market Research of Customer preferences and increase listener by 45 % (2018) . Previous 40%.
- Achieve Best sales award on from BBC Media Action Bangladesh 2017 and FM Radio Industry 2018 .
- Working with Brand forum and achieved best FM brand in Bangladesh 2018 & 2019.
Education
Masters of Management -
University of Niagara Falls
04.2026
MBA - Management Information Systems
University of Dhaka
Dhaka ,Bangladesh12.2018
Bachelor of Business Administration - Marketing
North South University
04.2015
Skills
- Creative Offer preparation
- Basic IT skills
- Basic First Aid
- Customer database create
- SOP making (Each work must have there standard Procedure)
- Microsoft Office Proficiency
- Different Event Organization (Inter country)
Certification
- Security Guard License, 2024
- First Aid & AED/CPR Level C, 2024
- BNCC National Cader Core, (E Ramna Battalion)
Accomplishments
- Project Management, (Computer based Approach; 2019)
- USGBC (LEED) Green Building workshop, 2018
References
Mr. Akhter, Tiger Security Management Services Inc., Supervisor, +1 (647) 859 9358
Activities
- Vice President, NSU Wireless Forum, Corporate Affairs
- Member, Social Service Club
- Member, Quantum (Blood Donation)
Affiliations
- BANGLADESH NATIONAL CADET CORE (2005-2007)
- NSU WIRELESS FORM ( Vice President ; 2013-2015)
- NSU SOCIAL SERVICE CLUB (Core Member; 2022-2013)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor & Customer Support
Dekko Legacy Food & Beverage Ltd.
10.2020 - 07.2024
Marketing & Sales Officer
Radio today 89.6 FM
09.2017 - 12.2019
Masters of Management -
University of Niagara Falls
MBA - Management Information Systems
University of Dhaka
Bachelor of Business Administration - Marketing
North South University
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