Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MD RAHAT ZAMAN

St. John's,Newfoundland And Labrador

Summary

Experienced telecom professional with a background as a Solution Architect in IT, coupled with a proven track record in customer care and sales roles. Seeking a dynamic opportunity to leverage comprehensive industry knowledge and customer-centric expertise.

Overview

11
11
years of professional experience

Work History

Cashier

Sobeys
06.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.

Senior Solution Architect (IT)

Grameenphone
02.2015 - 09.2022
  • Participated in system development life cycle from requirements analysis through system implementation.

Customer Care Agent

Grameenphone Center
05.2014 - 01.2015
  • Resolved concerns with products or services to help with retention and drive sales.

Sales Associate

Ryan's Computer Service
03.2013 - 03.2014
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Masters in Process Engineering -

Memorial University of Newfoundland
01.2025

Bachelor of Science - Electrical & Electronic Engineering

Islamic University of Technology
Gazipur, Bangladesh
10.2014

Skills

  • Telecommunication Expertise
  • Customer Relationship management
  • Sales expertise
  • Technical acumen

Languages

English
Full Professional
Bengali
Native or Bilingual

Timeline

Cashier

Sobeys
06.2023 - Current

Senior Solution Architect (IT)

Grameenphone
02.2015 - 09.2022

Customer Care Agent

Grameenphone Center
05.2014 - 01.2015

Sales Associate

Ryan's Computer Service
03.2013 - 03.2014

Masters in Process Engineering -

Memorial University of Newfoundland

Bachelor of Science - Electrical & Electronic Engineering

Islamic University of Technology

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MD RAHAT ZAMAN