Md.Palok Munshi
Toronto
Summary
Dynamic and reliable professional with a strong background in retail and postal services, excelling in customer service, transaction management, and technical operations. Proven track record of efficiently handling cash and card payments, supporting promotional initiatives, and maintaining organized checkout areas in fast-paced environments. Adept at promptly resolving customer inquiries and contributing to team success, with mechanical skills for operating, maintaining, and repairing high-volume sorting equipment. Committed to delivering exceptional service experiences that reflect core values of Care, Ownership, Respect, and Excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Sorter & Delivery Rider
Nationex
07.2025 - Current
- Sorted 800–1200 parcels/shift using RF scanners; verified labels/routes and flagged exceptions.
- Built pallets/cages and staged routes to meet dispatch cut-off times and reduce loading delays.
- Completed 30–500 last-mile deliveries/day with 65%+ on-time performance and
- Complied with safety, health, and environmental regulations as prescribed by law.
- Lifted and slid packages weighing up to 65lbs pounds on conveyor belts to transport items.
- Collected POD (signatures/photos), updated delivery notes, and resolved address issues on the spot.
- Followed safety/PPE and handling SOPs; performed basic bike/vehicle checks and maintenance.
- Coordinated with dispatch/customers on delays, redeliveries, and special instructions.
Finance & Tax Intern
Maxpro Statements Solution Inc.
01.2025 - 06.2025
- Assisted with bookkeeping, payroll processing, and financial reconciliations
- Processed tax filings and financial statements, ensuring accuracy and compliance
- Delivered customer service support, addressing client concerns regarding financial solutions
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Prepared individual, trust, partnership and corporate tax returns.
- Used Sage Cantax 2024 to input and track tax information.
Administrative Assistant
Heading West Immigration Services Inc.
06.2024 - 09.2024
- Assisted with data entry, client documentation, and financial processing
- Provided customer service support, handling inquiries and scheduling appointments
- Ensured accuracy and compliance with internal record-keeping and regulatory guidelines
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Sales Associate
7-Eleven
02.2022 - 02.2024
- Provided customer assistance, handling over 50+ transactions daily
- Managed cash, debit, and credit card transactions while ensuring accuracy
- Maintained inventory control, stock replenishment, and store promotions
- Efficiently managed over 50 daily transactions, accurately handling cash, debit, and credit transactions.
- Provided friendly and proactive customer service, assisting customers promptly and effectively resolving inquiries.
- Maintained neat and organized checkout area, restocking essential supplies regularly.
- Supported promotional initiatives, effectively upselling products and boosting sales.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma - Accounting
Seneca Polytechnic College
North York, Ontario12.2024
Skills
- Client relationship management
- Product expertise
- Problem-Solving & Conflict Resolution
- Accurate cash transaction handling
- Strong interpersonal abilities
- Rapid learning ability
- Effective team collaboration
- Consistent sales performance
- Critical reading skills
- Efficient package handling
- Coordination proficiency
- Knowledge of safety regulations
Accomplishments
- Top Performer: Achieved 15% above sales targets consistently for 16 months.
- Customer Satisfaction: Received positive feedback and recognition from management for exceptional service.
- Tech-Savvy: Passionate about sales, technology, and customer engagement
- Emphasize customer satisfaction achievement more prominently, which matches the priority Loblaws places on delightful customer interactions.
Languages
English, Professional Working Proficiency
Native or Bilingual
Bengali, Native/Bilingual Proficiency
Native or Bilingual
Urdu, Limited Working Proficiency
Native or Bilingual
Hindi, Elementary Proficiency
Native or Bilingual
Certification
- Certified Sorter, Nationex
Timeline
Package Sorter & Delivery Rider
Nationex
07.2025 - Current
Finance & Tax Intern
Maxpro Statements Solution Inc.
01.2025 - 06.2025
Administrative Assistant
Heading West Immigration Services Inc.
06.2024 - 09.2024
Sales Associate
7-Eleven
02.2022 - 02.2024
Diploma - Accounting
Seneca Polytechnic College
Availability
Flexible