MD Omam Hasin
Winnipeg,Manitoba
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
Bell
01.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Service Representative
Shaw
01.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Statistics
University of Manitoba
Winnipeg, MB08.2024
Skills
- Data Entry and Maintenance
- Online Chat
- Workload Planning
- Upbeat and Positive Personality
- Upselling Products and Services
- Product Promotion
- Microsoft Word
- Advanced Excel Spreadsheet Functions
- Audio Editing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Agent
Bell
01.2021 - 01.2023
Customer Service Representative
Shaw
01.2020 - 12.2020
Bachelor of Science - Statistics
University of Manitoba
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