Md Nazrul Islam
Scarborough,ON
Summary
Dynamic leader with a proven track record at Lowe’s Canada, enhancing customer satisfaction and streamlining inventory management. Expert in fostering team collaboration and driving sales growth through effective problem-solving and relationship building. Skilled in staff development and customer engagement, consistently achieving company objectives with a flexible and results-oriented approach.
Overview
5
5
years of professional experience
Work History
Department Manager
Rona Home and Garden
11.2020 - 04.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Sales Specialist
Lowe’s Canada
11.2018 - 11.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor Of Computer Science - Physics
Brindabon Govt. College, Bangladesh
Bangladesh 11.2003
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Customer Engagement
- Flexible Schedule
- Retail Management
- Staff Development
- Coaching and Mentoring
- Sales Reporting
- Sales expertise
- Relationship building and management
- Scheduling
- Supervisor
- Departmental activities
- Supply and inventory management
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Elementary
Timeline
Department Manager
Rona Home and Garden
11.2020 - 04.2024
Sales Specialist
Lowe’s Canada
11.2018 - 11.2020
Bachelor Of Computer Science - Physics
Brindabon Govt. College, Bangladesh
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