MD Nazmus Sakib
Winnipeg,MB
Summary
Passionate possible Hospitality Graduate with a solid foundation from MITT, where I honed my skills in delivering exceptional guest experiences. Known for my unwavering commitment to excellence, I thrive in fast-paced, customer-centric environments. Proficient in guest relations, service management, and problem-solving. Adept at anticipating needs and exceeding expectations, I'm ready to bring my dedication to be an ideal candidate for your team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Queen Bee Hotel
Winnipeg, MB
12.2023 - 01.2024
- Greeting and checking in guests in a professional and friendly manner.
- Handling reservations, cancellations, and room assignments.
- Managing phone inquiries and providing information about hotel services.
- Processing payments and handling guest accounts.
- Resolving guest complaints or issues promptly and effectively.
- Collaborating with other hotel departments to ensure smooth operations.
Front Desk Agent
Sandman Hotel
Winnipeg, MB
09.2023 - 10.2023
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered questions, addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Team Leader
Pizza Hotline
Winnipeg, MB
09.2022 - 07.2023
- Monitored pizza throughout the whole cooking process.
- Trained staff to make them a proper player in their task.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Upheld optimal staff and customer protection by monitoring food handling, cleaning, and sanitation protocols.
Education
Diploma - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Winnipeg, MB11-2023
Higher Secondary Certificate - Science
Sreemangal Govornment College
Sylhet, Bangladesh04-2020
Skills
- Guest Relations
- Safety and Security Procedures
- Credit and Cash Payments
- Customer Service
- Microsoft Office
- Front Desk Management
- Order Management
Certification
- First Aid & CPR/AED level C August 2023 First Aid Training centre.
- Smart Choices March 2023 MITT.
- WHMIS 2015 MITT.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Professional
Timeline
Front Desk Agent
Queen Bee Hotel
12.2023 - 01.2024
Front Desk Agent
Sandman Hotel
09.2023 - 10.2023
Team Leader
Pizza Hotline
09.2022 - 07.2023
Diploma - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Higher Secondary Certificate - Science
Sreemangal Govornment College
Similar Profiles
Kseniya KliychkoKseniya Kliychko
Live Game Presenter at Queen BeeLive Game Presenter at Queen Bee
Selena BaileySelena Bailey
Hairstylist at Self Employed Queen Bee HairHairstylist at Self Employed Queen Bee Hair
HEWAN MENGESHA MOLAHEWAN MENGESHA MOLA
Sales promoter at Queen Bee HoneySales promoter at Queen Bee Honey
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat