Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Work Availability
Quote
Timeline
Accomplishments
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MD NAYEM MAHMOOD KHAN

MD NAYEM MAHMOOD KHAN

Regina,Saskatchewan

Summary

To obtain a position where I might utilize my skills in an IT Support/Technical Support role.

Overview

12
12
years of professional experience
3
3
Certificate

Work History

Assistant Manager (Broadband Network Operations)

, Link3 Technologies Ltd
02.2023 - 08.2023
  • Managed different CE devices
  • (for example: TP-Link, Netgear, MikroTik, Cisco, etc)
  • Built, Operated, and Maintained different types of BTS for wired and radio connectivity
  • Used to look after the Deployment and maintenance of network monitoring, analysis, and reporting tools (for example Cacti, LibreNMS, Nagios, Observium, Watsapp Gold, SolarWinds, etc)
  • Used to Solve and troubleshoot clients’ different types of problems (for example Website access problems, Slow Bandwidth, IP blocking, Packet loss, Gaming problems, Latency issues, Webmail Problems, VPN Problems, Smart TV issues, etc.)
  • Maintained a local database of about One hundred thousand Retail clients
  • Configured, maintained, and used to troubleshoot Cisco routers & switches
  • Implemented/Designed Security to the Network Infrastructure Working with different routing protocols
  • Configured STP, RSTP, Link Aggregation, VLAN stacking, DHCP, ACL policy in Switches and OLTs
  • Configured, maintained, and troubleshooted various routing protocols including BGP, and OSPF
  • Prepared monthly roaster duty for the team and submitted to the supervisor.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Senior Support Engineer (Fiber Network Operations)

Link3 Technologies Ltd
07.2015 - 01.2023
  • Monitored Complaint tickets and did needful for corrective action
  • Prepared daily work reports and submitted them to the supervisor
  • Terminated inactive customers from the system
  • Reactivated and Relocated customers in the system
  • Locked and unlocked manually due to the user's late payment issue
  • Used to follow up on customer unresolved complaints tickets and resolved them at the earliest
  • Worked for BTS shifting assigned by Superior
  • Used to attempt customer calls and provide them with Tier 2 support
  • Used to attempt customer calls and troubleshoot their MikroTik or Cisco device issues
  • Configured, maintained, and used to troubleshoot Cisco switches.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Monitored systems in operation and quickly troubleshot errors.

Support Engineer (Fiber Network Operations)

Link3 Technologies Ltd
11.2011 - 06.2015
  • Built, Operated, and Maintained customer access network including OLT, ONU, GPON, and GEPON Networks
  • Handled Change Requests (using the software MIS) and Service Requests (using the software MQ) and used to update on a daily basis
  • Troubleshooted faulty ONU and OLT
  • Used to attempt customer calls and provide them with Tier 1 support
  • Attended customer calls and troubleshooted their Wi-Fi routers or Onu device issues
  • Configured customer-end Wi-Fi routers taking remote access from customers
  • Configured, maintained, and used to troubleshoot OLT and ONU devices.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Education

Master of Science - Telecommunication

American International University-Bangladesh (AIUB)
Dhaka, Bangladesh
08.2015

Bachelor of Science - Electrical & Electronic Engineering

American International University-Bangladesh (AIUB)
Dhaka,Bangladesh
05.2011

Bachelor’s Degree -

Skills

  • Ability to build strong interpersonal relationships
  • Strong verbal and written communication skills to interact with internal teams and external customers
  • Hands-on experience configuring, maintaining, and troubleshooting Cisco Routers and Switches
  • Technical/End-user support; Customer service
  • Configuration, Maintenance, and Troubleshooting on deployed routing protocols including BGP and OSPF
  • Thorough understanding of Layer 2 and Layer 3 protocols and technologies
  • Expert in different Passive optical network technologies like OLT (UTStarcom, C-Data, Phyhome, Tainet, Planet, FH-Net, V-Sol, Huawei, Atop, etc)
  • Strong knowledge of network security principles and technologies such as VPN, IPSEC, and Firewall policies
  • Excellent analytical and problem-solving skills to resolve complex network issues
  • Ability to work independently or as part of a team to meet project deadlines and deliverables
  • Over 11 years of experience working in an IT Support/Technical Support role
  • Posses a Master's Degree in Telecommunications

Certification

MTCNA (Credential ID: 2010NA3252), Oct 2020 CCNP Encore (Certificate Verification No: 715662

Languages

English
Full Professional
Bengali
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Manager (Broadband Network Operations)

, Link3 Technologies Ltd
02.2023 - 08.2023

Senior Support Engineer (Fiber Network Operations)

Link3 Technologies Ltd
07.2015 - 01.2023

Support Engineer (Fiber Network Operations)

Link3 Technologies Ltd
11.2011 - 06.2015

Master of Science - Telecommunication

American International University-Bangladesh (AIUB)

Bachelor of Science - Electrical & Electronic Engineering

American International University-Bangladesh (AIUB)

Bachelor’s Degree -

Accomplishments

  • Fd06f146d191f866a1b15f696a), May 2023
  • NSE4 (Certificate Validation No: fNgUtH2TNE), July 2023

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MD NAYEM MAHMOOD KHAN