MD NAFIZ REZA QURAISHI
Kamloops,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
British Columbia Lottery Corporation
2022.01 - Current
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while finding satisfactory resolutions for both customers and the company alike.
- Conduct varied troubleshooting and customer service work related to all lottery, casino, bingo, and PlayNow gaming equipment and products ensuring effective and efficient gaming operations.
- Fostered a customer-centric culture in my daily work by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills - leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Documents, supports, and resolves consumer inquiries pertaining to gaming and retailer troubleshooting issues and escalate to the appropriate parties when required.
- Provides assistance with administrative tasks.
Retail Sales Supervisor
Londondrugs
2021.03 - 2022.01
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Coached sales associates in product specifications, sales incentives and selling techniques which significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits, or exchanges.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Sales Associate
London Drugs
2018.05 - 2021.02
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
BBA - Associate of Commerce
Thompson River University
Kamloops, BC01.2021
Skills
- Strategic Planning
- Sales Strategy Implementation
- Financial Reporting
- Customer Service
- Delegating Work
- Coaching and Mentoring
- Retail Operations
- Employee Performance Management
- Store Opening and Closing
- Team Building
- Product Merchandising
- Report Generation
- Brand representation
- Computer Proficiency
- Microsoft Office products proficent
- Critical Thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- won sales awards for highest number of sales in the district
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Gardening, Cooking, Computer Gaming.
I have a vegetable garden every summer which my wife and I tend to look after. We grow many varieties of chilies, tomatoes, and some other green vegetables on the side.
I love to cook my South Asian dishes. I tried to feed my wife the same foods I grew up with, as she is from a different culture.
I like to relax through playing computer games like Dota - which is a strategy defense game.
Timeline
Customer Service Representative
British Columbia Lottery Corporation
2022.01 - Current
Retail Sales Supervisor
Londondrugs
2021.03 - 2022.01
Sales Associate
London Drugs
2018.05 - 2021.02
BBA - Associate of Commerce
Thompson River University
Similar Profiles
Cassio De SouzaCassio De Souza
Electronics Technician at British Columbia Lottery Corporation "BCLC"Electronics Technician at British Columbia Lottery Corporation "BCLC"
Brianna CENNONBrianna CENNON
Senior Support and Recovery Specialist at Insurance Corporation of British ColumbiaSenior Support and Recovery Specialist at Insurance Corporation of British Columbia
Jerod Behis-YamamotoJerod Behis-Yamamoto
Provincial Glass Representative at Insurance Corporation of British ColumbiaProvincial Glass Representative at Insurance Corporation of British Columbia