MD MUSHFIQUR RAHMAN
Ontario
Summary
Results-driven Administrative and Operations Professional with 3+ years of experience in office administration, HR support, scheduling, and inventory management. Skilled in ERP systems, billing, onboarding, and team coordination. Holds an MBA, combining business acumen with operational and administrative expertise to support organizational efficiency.
Overview
4
4
years of professional experience
Work History
Scheduler & Office Administrator | HR Assistant | Lead Hand
Reliable Cleaning Services
Sudbury, Ontario, Canada
06.2024 - 02.2026
- Coordinated schedules for 20+ staff and supervisors, managed 30+ weekly service appointments, improving workflow efficiency and on-time service delivery
- Acted as primary point of contact for 40+ weekly client inquiries, ensuring clear communication and high customer satisfaction
- Managed full-cycle billing for 250+ client accounts, processing recurring invoices and monitoring outstanding payments through ERP systems (Winteam, Coupa, CBRE, Oracle, Ultimar Parkland)
- Generated work orders and purchase orders while maintaining accurate budget tracking and customer master records
- Conducted quality audits and supervised daily operations for a team of 15+ staff, supporting productivity and reducing service issues
- Oversaw timekeeping and attendance records to ensure accurate payroll processing and budget compliance
- Coordinated interviews, onboarding, and employee training tracking for 50+ staff, ensuring documentation accuracy and policy compliance
- Prepared employment and experience letters and conducted new hire orientations to support smooth employee integration
- Total Tenure: 21 Months
Store Executive | Internship
P.N. Composite Ltd.
Bangladesh
01.2022 - 05.2023
- Managed 2,000+ SKUs and conducted monthly counts of 3,000+ items, reducing discrepancies by 15%
- Coordinated with 10+ suppliers for deliveries, credit approvals, and exchanges to ensure on-time stock receipt
- Processed purchase orders, approved labels, and supported 20+ staff in daily warehouse operations
- Optimized warehouse layout, improving storage efficiency by 20%
- Scheduled transportation and assisted with staff scheduling for 15+ team members
- Issued, received, and compiled 100+ tickets per month, maintaining accurate operational and finance records
- Total Tenure: 17 Months
Education
MBA (Masters of Business Administration) -
Laurentian University
Sudbury, ON01-2025
BBA (Bachelor of Business Administration) - undefined
American International University–Bangladesh
Dhaka01-2022
Skills
- Computer skills
- Attention to detail
- Strong work ethic
- Critical thinking
- Customer service
- Invoice submission
- Client-specific scheduling
- Administrative support
Timeline
Scheduler & Office Administrator | HR Assistant | Lead Hand
Reliable Cleaning Services
06.2024 - 02.2026
Store Executive | Internship
P.N. Composite Ltd.
01.2022 - 05.2023
BBA (Bachelor of Business Administration) - undefined
American International University–Bangladesh
MBA (Masters of Business Administration) -
Laurentian University