Md. Mukit Alam
Telecommunication Engineer
Windsor,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Manager
Intercloud Limited
Dhaka, Foreign State
06.2020 - 09.2022
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Explore new vendors for future projects.
- Communicating with vendors for new features.
Assistant
Intercloud Limited
Dhaka, Foreign State
08.2018 - 05.2020
- Provided solutions as per customer requirement.
- Addressed complex queries from customers.
- Lead our quality and assurance testing team.
- Escalated problems found by quality and assurance team to our vendor.
- Created and updated records and files to maintain document compliance.
- Collaborated with coworkers to maximize potential for successful business growth.
Senior System Engineer
Intercloud Limited
Dhaka, Foreign State
04.2017 - 07.2018
- Implemented security measures to maintain network integrity.
- Worked with management to determine implementation and integration of system-oriented projects.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- System Health monitoring.
- Provisioning new customers in the system.
- Provisioning new suppliers in the system.
- Adding new routes in the system.
- Collect tcp dumps when required
- Taking pcap files from wireshark when required.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Troubleshooting when customers faced complaints.
- Working with vendors during maintenance and up-gradations.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
System Engineer
NovoTel Limited
Dhaka, Foreign State
09.2012 - 03.2017
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Configured, tested and maintained [Type] network equipment to achieve maximum performance.
- Collaborated with senior engineers in new product introduction phases to develop and verify design changes.
- Implemented security measures and software to maintain network integrity.
- Provisioning new Customers
- Provisioning new Suppliers
- Adding new IP in the system
- Making daily reports.
- Receiving complains from the customers.
- Making test calls.
Education
Bachelor of Science - Electronics And Telecommunications Engineering
North South University
Dhaka 01.2006 - 09.2011
MBA - Marketing
North South University
Dhaka 01.2014 - 12.2017
Skills
Verbal and written communication
undefinedTimeline
Manager
Intercloud Limited
06.2020 - 09.2022
Assistant
Intercloud Limited
08.2018 - 05.2020
Senior System Engineer
Intercloud Limited
04.2017 - 07.2018
MBA - Marketing
North South University
01.2014 - 12.2017
System Engineer
NovoTel Limited
09.2012 - 03.2017
Bachelor of Science - Electronics And Telecommunications Engineering
North South University
01.2006 - 09.2011
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