Summary
Overview
Work History
Education
Skills
Hobby
Languages
Timeline
Generic

MD MONTASIR HOSSAIN HIMEL

Vancouver

Summary

Proven ability to exceed sales targets, provide exceptional customer service, and efficiently handle online order fulfillment and phone inquiries. Strong communication skills, attention to detail, and a commitment to enhancing the customer experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Hudson's Bay
09.2022 - 04.2023
  • Customer engagement and sales - Achieved sales targets by actively engaging with customers, understanding their needs, and recommending products and services to meet their preferences and requirements.
  • Point of sale operations - Proficiently operated the POS system to complete transactions, process returns, and handle payments, ensuring an efficient and accurate checkout experience for customers.
  • Online order pickup (BOPIS) - Conducted customer order verifications, guaranteeing customers received correct and pristine items, minimizing errors and enhancing satisfaction.
  • Customer phone support - Demonstrated exceptional communication skills by delivering clear, concise, and courteous responses to customer queries, ensuring a positive customer experience.

Sales Advisor

Best Buy
09.2021 - 12.2021
  • Customer engagement - Actively engaged with customers, actively listening to their needs, and recommending products and services that aligned with their preferences and requirements.
  • Product knowledge - Developed a deep understanding of Best Buy's product offerings, including electronics, appliances, and entertainment systems, enabling me to provide detailed product information and recommendations to customers.
  • Technical expertise - Stayed updated on the latest technology trends and product features, enabling me to provide expert advice and assist customers in making informed purchasing decisions.
  • Point of sale operations - Operated the POS system to complete transactions and handle payments, ensuring an efficient and accurate checkout experience for customers.

Orientation Leader

Simon Fraser University
09.2021 - 09.2021
  • Facilitated engaging orientation sessions to introduce new students to the college's programs, campus resources, and policies, ensuring they felt confident and informed.
  • Led informative campus tours, highlighting key locations and services, to help students navigate the college campus effectively.
  • Provided personalized guidance and support to new students, addressing their questions, concerns, and needs, both academically and socially.

Education

Bachelor of Arts - Business & Communication

Simon Fraser University
Burnaby, BC
07.2024

Skills

Strong Communication Skills

Customer Service

POS

Retail Sales

Upselling

Technical Expertise

Hobby

Competitive Online Video Gaming

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working

Timeline

Sales Associate

Hudson's Bay
09.2022 - 04.2023

Sales Advisor

Best Buy
09.2021 - 12.2021

Orientation Leader

Simon Fraser University
09.2021 - 09.2021

Bachelor of Arts - Business & Communication

Simon Fraser University

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MD MONTASIR HOSSAIN HIMEL