Md Mohiuddin Khan
East York,Ontario
Summary
Md Mohiuddin Khan Personal Information Profile Professional Profile: Driven and skilled Customer Fulfillment Associate seeking to secure a challenging position with a reputable organization. Offering a proven track record of excellence in Omni-channel customer service, order management, and inventory control. Eager to utilize my expertise to provide superior customer experiences and help achieve organizational objectives.
Overview
2
2
years of professional experience
Work History
Online Customer Representative
Facebook
09.2022 - 02.2023
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Fulfillment Associate
06.2021 - 08.2022
- Chandpur, Bangladesh Banzo Chandpur
- Processed and fulfilled up to 50 customer orders daily, ensuring accuracy and timely delivery
- Utilized company software to track inventory levels and restocked merchandise as needed to maintain sufficient stock levels
- Resolved customer inquiries and complaints regarding shipping, product availability, and delivery status, achieving a customer satisfaction rating of 95%
- Collaborated with cross-functional teams including operations, sales, and marketing to streamline processes and improve order fulfillment efficiency.
Education
BBA - Project Management
12.2026
High School Diploma -
01.2021
Skills
- Cash handling
- Customer services
- Communication and co-operative
- Inventory management
- Purchase Orders
- Merchandise Labeling
- Livechat Messaging
Timeline
Online Customer Representative - Facebook
09.2022 - 02.2023
Fulfillment Associate -
06.2021 - 08.2022
Yorkville University - BBA, Project Management
Al Amin Academy - High School Diploma,
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