MD MOHIBUL ISLAM
Saskatoon
Summary
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
9
9
years of professional experience
Work History
Banking Customer Service Representative
BANK ASIA LTD
10.2014 - 05.2023
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Developed and updated databases to handle customer data.
Education
MBA - Business Administration
AMERICAN INTERNATIONAL UNIVERSITY
BANGLADESH08.2011
BBA - Business Administration
EAST WEST UNIVERSITY
BANGLADESH12.2008
Skills
- Organizational Systems
- Financial Decision Assistance
- Administrative Support
- Customer Standards Compliance
- Customer Experience
- Customer Information Databases
- Administrative and Office Support
- Customer Inquiries
- Sales and Upselling
- Customer Service and Assistance
Timeline
Banking Customer Service Representative
BANK ASIA LTD
10.2014 - 05.2023
MBA - Business Administration
AMERICAN INTERNATIONAL UNIVERSITY
BBA - Business Administration
EAST WEST UNIVERSITY
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