Summary
Overview
Work History
Education
Skills
Timeline
Generic

Md Mobassim Adil

Toronto,ON

Summary

Client-focused permanent resident with strong customer service and sales experience, seeking open positions in the insurance industry. Skilled in identifying needs, offering tailored solutions, and building trust. Dedicated to supporting a client-first approach by helping individuals protect what matters most through clear, empathetic, and value-driven service.

Overview

3
3
years of professional experience

Work History

Case Manager

Concentrix
Toronto, ON
01.2025 - Current
  • Responding to escalated client inquiries with empathy and professionalism, achieving high satisfaction.
  • Supporting digital onboarding, quote generation, and warranty policy updates through online tools and databases.
  • Maintaining accurate records of technical issues and client interactions in CRM and ticketing systems.
  • Leading follow-ups with internal teams including service providers and management to ensure timely resolutions.
  • Investigating discrepancies in warranty policy data, endorsements, and contract renewals, and coordinating with relevant departments to correct them.
  • Participating in virtual client meetings and handling complex issue escalations.

Technical Support Agent

ZEDD Customer Solutions
Toronto, Canada
04.2023 - 01.2025
  • Delivered first-contact resolution through email and phone using Salesforce and Oracle CRMs.
  • Communicated clearly and effectively with clients and internal teams to manage expectations.
  • Escalated unresolved issues promptly, ensuring accurate information flow and team coordination.

Customer Service Representative

Manpower Staffing
Toronto, Canada
06.2022 - 08.2022
  • Directed 200-300 commuters each day to correct TTC services during peak rush hour events, resulting in 95% customer satisfaction.
  • Assessed customer needs by leveraging available tools and providing appropriate transportation advice for destinations across the city.
  • Facilitated 100+ inquiries about appropriate route selections for daily journeys and special occasions, achieving 100% accuracy rate.

Education

Graduate Certificate - International Business Management

Centennial College
12.2022

Graduate Certificate - Operations Management

Fanshawe College
04.2022

Bachelor's - Science

University of Calcutta
04.2018

Skills

  • Effective oral and written communication
  • Detail-oriented with a focus on delivering customer experience through problem solving and relationship building
  • Strong ability to resolve customer concerns efficiently and accurately at the first point of contact
  • Proven ability to collaborate effectively with clients and refer them to internal partners to deliver seamless service
  • Comfortable navigating multiple digital platforms, including CRM systems, policy tools, and mobile devices
  • Advanced knowledge of MS Office applications and Adobe Acrobat, SharePoint and PowerBI
  • Skilled in identifying inconsistencies or inaccuracies in client data and policy information to ensure compliance, accuracy, and risk mitigation
  • Passion for learning and development and willing to build a career in insurance and obtaining licenses like the General Insurance License for Ontario (Other Than Life) and the General Insurance License

Timeline

Case Manager

Concentrix
01.2025 - Current

Technical Support Agent

ZEDD Customer Solutions
04.2023 - 01.2025

Customer Service Representative

Manpower Staffing
06.2022 - 08.2022

Graduate Certificate - International Business Management

Centennial College

Graduate Certificate - Operations Management

Fanshawe College

Bachelor's - Science

University of Calcutta

Similar Profiles

CREATE PROFILE
Md Mobassim Adil