Md Mobassim Adil
Toronto,Canada
Summary
Hardworking and passionate job seeker with strong leadership skills eager to secure entry-level management positions. Willing to participate in hands-on training and obtain essential certifications as required.
Overview
6
6
years of professional experience
Work History
Technical Support Agent
ZEDD Customer Solutions
04.2023 - Current
- Acting as the trusted voice of the customer providing troubleshooting and resolving technical issues reported via phone calls or email using Salesforce and Oracle CRMs
- Exhibiting a positive client experience by addressing and resolving customer problems at the point of first-call, and escalating concerns as required
- Applying critical-thinking skills to provide advice-based solutions according to client's needs while staying within the parameters of risk and compliance
- Providing regular updates via Microsoft Outlook to management on key metrics, trends and customer feedback, and utilizing effective procedures seamlessly.
Warehouse Order Picker
Hudson's Bay
06.2022 - 12.2022
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Participated in maintaining a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies.
- Led and motivated team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Customer Service Representative
Manpower Staffing
06.2022 - 08.2022
- Directed 200-300 commuters each day to correct TTC services during peak rush hour events, resulting in 95% customer satisfaction
- Assessed customer's needs by leveraging available consultancy resources and providing appropriate transportation advice for destinations across the city
- Facilitated 100+ inquiries about appropriate route selections for daily journeys and special occasions, achieving 100% accuracy rate.
Executive Supervisor
Bada Sahab
05.2018 - 05.2021
- Attained quarterly team performance targets through development and deployment of specialized strategies, resulting in improved daily sales by 20%.
- Analyzed financial data and performance metrics to provide insights and recommendations to improve the financial health of the business.
- Analyzed sales trends and customer behavior to develop strategies to increase business opportunities and maintain relationships for customer retainment.
- Identified areas necessitating enhancement, formulated tactical approaches, and implemented operational endeavors to enhance brand awareness.
Education
Graduate Certificate - International Business Management
Centennial College
Scarborough, ON12.2022
Graduate Certificate - Operations Management
Fanshawe College
London, ON04.2022
Graduate - Management Studies
Indian School of Business Management and Administration
Kolkata, IN12.2018
Bachelor's - Economics
University of Calcutta
Kolkata, IN04.2018
Skills
- Effective oral and written communication
- Demonstrated ability to quickly grasp new concepts and procedures in a fast-paced environment
- Demonstrated confidence in addressing a group of people and making presentations
- Strong thinking and problem-solving skills with a knack for identifying issues and implementing effective solutions
- Taking the lead in team-oriented environments, contributing positively to team morale and productivity
- Flexible and adaptable to new environments, eager to contribute skills and expertise to different teams and locations within the organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Bengali
Full Professional
Timeline
Technical Support Agent
ZEDD Customer Solutions
04.2023 - Current
Warehouse Order Picker
Hudson's Bay
06.2022 - 12.2022
Customer Service Representative
Manpower Staffing
06.2022 - 08.2022
Executive Supervisor
Bada Sahab
05.2018 - 05.2021
Graduate Certificate - International Business Management
Centennial College
Graduate Certificate - Operations Management
Fanshawe College
Graduate - Management Studies
Indian School of Business Management and Administration
Bachelor's - Economics
University of Calcutta
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