MD MEHEDI HASAN MUNNA
Toronto
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Beaches N' Cream
05.2024 - 11.2024
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
02.2023 - 01.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Server
Vagabondo Restobar
01.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Travel and Tourism - Business
IBT College
08.2023
Skills
- Strong work ethic
- Customer service
- Daily specials memorization
- Team member support
- Table resetting
- Hostess support
Certification
Smart Server
Timeline
Server
Beaches N' Cream
05.2024 - 11.2024
Pharmacy Assistant
Shoppers Drug Mart Pharmacy
02.2023 - 01.2024
Server
Vagabondo Restobar
01.2022 - 06.2023
Travel and Tourism - Business
IBT College
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