Md Mehedi Hasan Munna
Toronto,ON
Summary
Resourceful Health Information Management student with hands-on experience in maintaining and organizing health information data. Familiarity with the latest health record technology, coding systems, and confidentiality regulations makes for efficient workflow management. Strong analytical skills paired with the ability to communicate complex health data clearly.
Overview
6
6
years of professional experience
Work History
Student Placement - Health Information Management
SickKids Centre for Community Mental Health
Toronto, Canada
10.2024 - Current
- Conducted comprehensive reviews of patient records as part of the Archival Project to assess compliance with retention policies and Canadian healthcare guidelines.
- Identified and addressed errors, such as missing information or duplicate files, and ensured accurate file organization by the CCMH retention policy.
- Audited records to verify completeness, and prepared documents for archiving or destruction, following the Personal Health Information Protection Act (PHIPA).
- Demonstrated advanced proficiency in Microsoft Excel, managing datasets of over 20,000 records to locate and cross-check patient information efficiently.
- Maintained strict adherence to privacy, confidentiality, and professional ethics, ensuring compliance with PHIPA, and safeguarding sensitive patient information.
- Solved challenges related to incomplete or misplaced file locations by organizing records systematically, and collaborating with the supervisor to verify accuracy.
- Developed strong communication skills by seeking clarification from supervisors, collaborating with peers to align on project goals, and addressing discrepancies.
- Enhanced professionalism by consistently meeting deadlines, arriving punctually, and maintaining a positive, respectful attitude in all interactions.
Summer Student, Collector
Toronto Transit Commission
05.2023 - 09.2023
- Leadership abilities, including motivating, delegating, and supervising a team effectively.
- Provided training and guidance to new team members, ensuring that they understood their roles and responsibilities.
- Maintained effective communication channels with team members, promoting a positive, and cooperative work environment.
- Strong organizational and time management skills are needed to prioritize tasks and ensure an efficient workflow.
- Problem-solving skills to address issues and find solutions in a fast-paced environment.
- Familiarity with subway operations and an understanding of customer service principles are advantageous.
Pharmacy Assistant
Shoppers Drug Mart
12.2021 - 09.2022
- My duty was to help pharmacists with the day-to-day needs of running a pharmacy.
- Give general assistance with daily pharmacy activities.
- Take prescriptions from clients in person, and over the phone.
- Help customers find what they need, or send them to the pharmacist for more help, and use a cash register.
- Assisted customers with prescription refills, requests for over-the-counter medications, and other healthcare products.
- Verified the accuracy of medication orders, and entered data into the pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Answered customer inquiries regarding drug interactions, side effects, and dosage instructions.
Customer Care Specialist
Euro Link
07.2018 - 02.2019
- Inbound and outbound calls received communication with customers.
- With understanding their problems and sending them to the right place to solve the problem. .
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Maintained an organized system of records related to customer service requests.
Education
Health Information Management Program -
George Brown College
Toronto, ON, CanadaTravel and Tourism -
IBT College
Toronto, ON, Canada01.2020
Higher Secondary Certificate -
Govt. Science College
Tejgaon, Bangladesh01.2016
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- SPSS
- ICD-10-CA/CCI
- Project
- Healthcare management
- Problem-solving
- Excellent communication
- Medical coding
- Electronic medical record software
Relevant course work and practical experience
- Proficient in ICD-10-CA/CCI Coding: Gained comprehensive understanding and hands-on experience in applying ICD-10-CA diagnostic codes and CCI procedure codes for accurate healthcare documentation and reporting for Emergency Department (ED), Day Surgery, Ambulatory Care charts, and inpatient cases.
- Conducted comprehensive medical data audits, reviewing and validating clinical records for accurate ICD-10-CA diagnostic codes and CCI procedure codes.
- Entered and validated ED visit data into the National Ambulatory Care Reporting System (NACRS), and inpatient into the Discharge Abstract Database (DAD), ensuring accurate reporting of triage levels, wait times, and patient outcomes.
- Maintained compliance with CIHI guidelines for national data reporting, contributing to healthcare analytics, funding allocation, and policy development.
- Ensured the highest standards of accuracy in coding and abstraction, reducing errors and supporting institutional performance metrics.
Timeline
Student Placement - Health Information Management
SickKids Centre for Community Mental Health
10.2024 - Current
Summer Student, Collector
Toronto Transit Commission
05.2023 - 09.2023
Pharmacy Assistant
Shoppers Drug Mart
12.2021 - 09.2022
Customer Care Specialist
Euro Link
07.2018 - 02.2019
Health Information Management Program -
George Brown College
Travel and Tourism -
IBT College
Higher Secondary Certificate -
Govt. Science College
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