Md Masrur Uddin Yon
Winnipeg,MB
Summary
Punctual and honest person with solid background in creative work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Santa Lucia Pizza
03.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
National Life Insurance Company
08.2019 - 11.2020
- Responded to customer requests for services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Aarong Moghbazar
01.2018 - 08.2019
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma - Web Design
Louis Riel Arts And Technology Ctr.
06.2024
Skills
- Cash Handling
- Product restocking
- Sales expertise
- Guest inquiries
- Customer Service
- ID Verification
- Call Management
- Product Knowledge
- Complaint Handling
- Web Design
- HTML and CSS Coding
- Responsive design
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Certification
- [Cannabis Retail Certification] [Smart Choices] [06-04-2023]
- [Manitoba Full Driver's License]
Timeline
Server
Santa Lucia Pizza
03.2023 - 06.2024
Customer Service Representative
National Life Insurance Company
08.2019 - 11.2020
Cashier
Aarong Moghbazar
01.2018 - 08.2019
Diploma - Web Design
Louis Riel Arts And Technology Ctr.
- [Cannabis Retail Certification] [Smart Choices] [06-04-2023]
- [Manitoba Full Driver's License]
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