Md Masrur Uddin Yon
Winnipeg,MB
Summary
Punctual and honest person with solid background in creative work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Life Insurance Company
08.2019 - 11.2020
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Entry Clerk
Sundarban Courier Service (Pvt)
09.2018 - 08.2019
- Organized, sorted, and checked input data against original documents.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Cashier
Aarong Moghbazar
01.2018 - 06.2018
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma - Web Design
Louis Riel Arts And Technology Ctr.
Winnipeg, MB06.2024
Skills
- Cash Handling
- Product restocking
- Sales expertise
- Guest inquiries
- Customer Service
- ID Verification
- Word Processing
- Call Management
- Product Knowledge
- Complaint Handling
- Microsoft Office suite
- Web Design
- HTML and CSS Coding
- Responsive design
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
National Life Insurance Company
08.2019 - 11.2020
Data Entry Clerk
Sundarban Courier Service (Pvt)
09.2018 - 08.2019
Cashier
Aarong Moghbazar
01.2018 - 06.2018
Diploma - Web Design
Louis Riel Arts And Technology Ctr.
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