Nadia Raihan
Richmond,BC
Summary
A dedicated professional with passion for exceptional customer service. Value integrity, enthusiasm, and willingness to go the extra mile to satisfy customers and meet team goals. Looking for a position with development opportunities in personnel management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate/ Cashier
Walmart
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Manager
Popular Pharmaceuticals
03.2020 - 12.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Developed and offered unique discount options to drive interest in new product lines.
- Assisted with pricing questions, inventory availability and changes to existing orders and shipping information.
Front Desk Receptionist
Prime Dental Clinic
07.2018 - 02.2020
- Managed over 50 customer calls per day.
- Verifying methods of payment and collecting payments as needed.
- Communicating with medical insurance providers to determine if patients are required to make co-payments.
- Scheduling, rescheduling, or cancelling appointments as needed.
Education
Master of Science - Health And Human Services Administration
Fairleigh Dickinson University
Vancouver, BC12.2024
Skills
- Microsoft Office
- Account Management
- Sales Expertise
- Effective Prioritization
- Team Collaboration
- Customer Needs Assessments
- Attention to Detail
Certification
Standard First Aid- with CPR-C-AED (Exp: 11/16/26)
Timeline
Customer Service Associate/ Cashier
Walmart
05.2023 - Current
Customer Service Manager
Popular Pharmaceuticals
03.2020 - 12.2022
Front Desk Receptionist
Prime Dental Clinic
07.2018 - 02.2020
Master of Science - Health And Human Services Administration
Fairleigh Dickinson University
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