Md Main Uddin
Vancouver,Canada
Summary
Customer Support and Operations professional with 3+ years of experience supporting high‑volume service environments, order coordination, and cross‑functional teams. Proven record of delivering accurate order processing, managing system data integrity, and resolving customer issues across phone, email, and internal platforms. Highly detail‑oriented, quick to learn ERP systems, and experienced working with Sales, Operations, and Technical teams to meet service‑level goals.
Overview
7
7
years of professional experience
Work History
Customer Support Supervisor / Customer Operations Coordinator
FirstService Residential
Vancouver, Canada
01.2022 - Current
- Led customer support operations for 500+ customers
- Supervised front-line support and escalations
- Maintained accurate records and data integrity
- Coordinated with Operations, Finance, Technical teams
- Monitored backlogs and service-level performance
- Assisted with audits, reporting, and workflow improvements
- Trained staff on company policies and customer service best practices.
- Monitored support ticket system for timely response and resolution.
Customer Success Manager
IBCX Primax
Dhaka, Bangladesh
10.2018 - 05.2020
- Oversaw all customer support activities, ensuring high service efficiency.
- Streamlined onboarding processes and order intake for improved customer satisfaction.
- Accurately recorded customer data and order information for reliable tracking.
- Worked alongside Sales, Operations, and Technical teams to resolve inquiries.
- Assisted in inventory tracking and reporting to maintain operational accuracy.
Education
Associate of Arts -
LaSalle College Vancouver
Vancouver, BC12-2034
Diploma - Data Telecommunications & Networking
Feni Computer Institute
Feni , Bangladesh12-2017
Skills
- Customer support (phone, email, live chat)
- Use Zendesk to complete the RSS request
- Order intake, processing, and fulfillment support
- ERP and order management systems
- Data integrity, accuracy, and compliance
- Backorder and open-order management
- Cross-functional coordination
- Inventory and shipment coordination
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Documentation and SOP adherence
- Issue resolution and escalation handling
Timeline
Customer Support Supervisor / Customer Operations Coordinator
FirstService Residential
01.2022 - Current
Customer Success Manager
IBCX Primax
10.2018 - 05.2020
Associate of Arts -
LaSalle College Vancouver
Diploma - Data Telecommunications & Networking
Feni Computer Institute