MD MAIN UDDIN

Scarborough,ON

Summary

Skilled Mobile Repair Technician with a proven track record at TECH DOT COM GOLDEN MILE, adept in hardware repair and advanced troubleshooting. Excelled in enhancing device functionality and customer satisfaction through meticulous software repair and accessory installation. Demonstrated exceptional communication skills, guiding users through complex setups, significantly improving user experience without compromising on privacy or safety protocols.

Overview

years of professional experience

Work History

Mobile Repair Technician

TECH DOT COM GOLDEN MILE

02.2024 - 12.2024

Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
Offered guidance to consumers on purchasing mobile phone accessories.
Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
Applied external accessories such as screen protectors, skins and more.
Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
Diagnosed and repaired complex mechanical and electrical systems.
Installed, configured, tested and maintained operating systems, application software, and system management tools.

MOBILE AND COMPUTER TECHNICIAN

SUCCESS IT CENTER

01.2013 - 09.2023

Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Linked computers to network and peripheral equipment.
Set up and maintained user accounts and client access.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Recommended new and replacement hardware and software purchases.

Education

Bachelor of Science - Computer Science

IUBAT, DHAKA, BANGLADESH

01-2012

Skills

Hardware repair
Device decommissioning
Mobile operating systems
Software repair
Device assembly

Battery replacement
Advanced troubleshooting
Accessory installation
Software installation

Languages

English

Professional Working

Timeline

Mobile Repair Technician - TECH DOT COM GOLDEN MILE

02.2024 - 12.2024

MOBILE AND COMPUTER TECHNICIAN - SUCCESS IT CENTER