MD MAHMUDUL ALAM

Proven track record in enhancing customer satisfaction and sales at Alorica, adept in troubleshooting and CRM software proficiency. Excelled in multitasking and analytical problem-solving, ensuring data integrity and quality assurance across roles. Demonstrated ability to streamline processes and boost efficiency, with a focus on client support and inventory management. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

• English
• Hindi (Speaking only)
• French (Level 5)

• Conducted live troubleshooting sessions for streaming platform users, resolving over 95% of technical issues on the first attempt
• Developed and facilitated training sessions on best practices for streaming device setup and app usage
• Participated in customer feedback analysis to identify areas for service improvement, and contributed to implementing solutions
• Collaborated with the technical team to enhance the usability of streaming platforms, based on customer interactions
• Assisted in creating user guides and tutorials for streaming service subscribers