Md Minhaz Rahman
Overview
5
5
years of professional experience
Work History
Collections Officer
Canada Revenue Agency
06.2023 - Current
- Conduct outreach to taxpayers with outstanding tax debts, negotiating payment plans to ensure timely resolution.
- Analyze financial information to assess taxpayers' ability to pay and recommend appropriate collection actions.
- Implement enforcement measures such as wage garnishments and bank account seizures to recover unpaid taxes.
- Educate taxpayers on compliance requirements, rights, and obligations under Canadian tax law.
- Maintain detailed records of collection activities and prepare reports on case outcomes for management review.
Taxpayer Services Agent
Canada Revenue Agency
01.2023 - 06.2023
- Assist taxpayers by providing accurate information on tax laws, policies, and filing requirements.
- Respond to inquiries via phone, email, or mail regarding tax returns, benefits, and account balances.
- Resolve taxpayer concerns by investigating account discrepancies and processing adjustments.
- Guide taxpayers on payment options, compliance obligations, and available government programs.
- Maintain detailed records of interactions and ensure high-quality customer service in accordance with CRA guidelines.
Team Leader
24-7 Intouch
08.2020 - 12.2022
- Lead and mentor a team of technical support specialists, ensuring high-quality customer service and issue resolution.
- Troubleshoot and resolve complex hardware, software, and network-related issues for Apple products.
- Monitor team performance, provide coaching, and implement strategies to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve critical technical issues.
- Maintain detailed reports on team performance, customer feedback, and technical trends to improve support processes.
Operations Specialist
Skip The Dishes
02.2020 - 08.2020
- Assist couriers with account setup, order issues, and payment inquiries through phone, chat, and email support.
- Troubleshoot app-related technical issues and provide step-by-step guidance to ensure smooth deliveries.
- Resolve disputes between couriers, restaurants, and customers while maintaining a high level of professionalism.
- Monitor delivery operations and escalate urgent issues to ensure timely and efficient service.
- Maintain accurate records of interactions and provide feedback to improve support processes.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, None12-2019
Skills
- Achievement Oriented
- Strong negotiation skills
- Call center experience
- Banking
- Debt recovery expertise
Timeline
Collections Officer
Canada Revenue Agency
06.2023 - Current
Taxpayer Services Agent
Canada Revenue Agency
01.2023 - 06.2023
Team Leader
24-7 Intouch
08.2020 - 12.2022
Operations Specialist
Skip The Dishes
02.2020 - 08.2020
Bachelor of Arts - Economics
University of Manitoba