MD Mahamud Iman
Calgary,Canada
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
Work History
Data Center Technician
IBM Cloud Object Storage
07.2023 - Current
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Build and maintain Datacenter Infrastructure such as physical racks, power and network cables, servers, networking equipment, storage units, firewall appliances.
- Prepare new customer servers according to the requested specifications in a fast-paced environment.
- Monitoring and troubleshoot transactions and automated reload and provision deployment of customer servers.
- Perform scheduled maintenance on customer servers.
- Provide customer support via IBM ticketing system.
- Identify, analyze and resolve customer hardware and networking problems.
- Identify and troubleshoot customer remote access issues. - Troubleshoot RAID issues.
- Support servers running Windows Server, Linux, Xenserver, VMWare.
- Perform daily audit in order to track configuration needed to prepare inventory server.
Instacart Shopper
Instacart
01.2022 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Uber Partner
Uber
09.2015 - Current
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Used advanced driving techniques to better improve time management and safety.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Customer Service Representative
WestJet Airline
01.2022 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- used internal system and program ( e.g. Asana, SSP, Formstack, Workflow) to effectively manage order details and efficiency.
- Managed 100 plus inbound and outbound calls via Ring Central every day.
- Send customers price code via email and text.
- Used RQ Retail Management for effectively manage order details and efficiency.
Supervisor
OPA! of Greece
06.2018 - 06.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted 30+ callers per day in fast-paced environment.
- Made outbound calls to obtain account information.
Service Attendant
Centennial College Event Centre, Scarborough, ON
01.2017 - 04.2021
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Supervised front desk operations, cash handling, transactions and customer service tasks.
Education
Diploma - Global Hospitality Operations Management
Centennial College, 941 Progress Avenue, Scarborou
Toronto, ON06.2018
Skills
- Clear Communication Skills
- Data Entry and Maintenance
- Problem-Solving Skills
- Technological Savvy
- Mobile Ordering Understanding
- Map reading expert
- First Aid/CPR
- Decision-making
- Route Planning
- Guest Relations
- Mapping Skills
- Parking Understanding
- Maintaining Safety Rules
- Leadership
- First Aid/CPR
- Supervision
- Adaptability
- Decision-making
- POS Systems and Ordering Platforms
- Server Management
- Hardware maintenance
- IT support
- Hardware diagnostics
- Data Center Operations
- Incident Management
Languages
English
Full Professional
Timeline
Data Center Technician
IBM Cloud Object Storage
07.2023 - Current
Instacart Shopper
Instacart
01.2022 - Current
Customer Service Representative
WestJet Airline
01.2022 - 05.2022
Supervisor
OPA! of Greece
06.2018 - 06.2021
Service Attendant
Centennial College Event Centre, Scarborough, ON
01.2017 - 04.2021
Uber Partner
Uber
09.2015 - Current
Diploma - Global Hospitality Operations Management
Centennial College, 941 Progress Avenue, Scarborou
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