Hi, I’m
Michael Lamoureux
Business Systems Analyst
Edmonton,AB
Summary
Highly motivated and exceptionally skilled Business Systems Analyst with over 10 years of experience, including extensive work on a large-scale ERP implementation project. Committed to delivering data-driven insights, improving business operations, and driving enhanced company performance.
Overview
14
years of professional experience
2
years of post-secondary education
4
Certificates
Work History
Gateway Mechanical ServicesEdmonton, Alberta
IT Business Analyst
Jun.2018 - Sep.2023 (5 years & 3 months)
Job overview
- Played a crucial role in a $1,000,000 Enterprise Resource Planning (ERP) implementation project as a Business Analyst and data migration script architect.
- Demonstrated respect, friendliness, and inclusivity in all interactions.
- Managed IT Helpdesk for over 10+ years in a large corporate environment. Proficient in Freshservice and Zendesk helpdesk environments.
- Chaired the Technology and Data Alignment Committee (TDAC) for four years, leading cost-saving initiatives, including 10% reduction on IT software budget and 21% on annual mobile phone costs.
- Led team assignments, overseeing task allocation, performance monitoring, and feedback.
Introduced field tools, increasing productivity by 25% and reducing callbacks by 20%. - Analyzed business processes, identified inefficiencies, and developed solutions for improved efficiency.
- Proficiently communicated concepts through public speaking and graphic design.
- Created comprehensive test plans to verify accuracy and compliance with requirements.
- Collaborated with stakeholders to establish project goals and achieve business objectives.
- Focused on continuous improvement to boost company-wide productivity.
- Provided valuable feedback and insights in a digital transformation project.
Gateway Mechanical ServicesEdmonton, AB
IT Systems Analyst
May.2011 - Jun.2018 (7 years & 1 month)
Job overview
- Led a company-wide 'paperless' project, saving 2,000 office hours and 10,000 field hours annually and reducing costs by an estimated $1,000,000 per year.
- Implemented IT help-desk systems and tools, resulting in a 30% improvement in response time.
- Received the 'One Team Award' from Gateway Mechanical Services in 2018, acknowledging exceptional contributions to teamwork and organizational excellence.
- Resolved problems, improved operations, and provided exceptional customer service.
- Met challenging deadlines and budget constraints under pressure.
- Generated business intelligence reports for strategic decision-making.
- Quickly adapted to new technology and software applications.
- Demonstrated proficiency in collaborative teamwork.
- Applied advanced problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Proficient in Microsoft O365 Administration, Microsoft Power Platform, SharePoint, Outlook, Excel, Word, PowerPoint, Visio, and Teams.
- Skilled in Microsoft O365 tools: Outlook, Excel, Word, PowerPoint, Visio, and Teams.
- Comprehensive expertise in .NET (C# and VB) and proficiency in SQL toolsets (T-SQL, SSMS, SSRS, SSIS).
- Familiar with various tools including Windows Server (03 - 2022), Cisco Meraki, VMware, Azure, AD, Intune, Mimecast, CodeTwo, Procore, Salesforce, ESET, RingCentral, ADFS, GPO, AWS, Citrix, Parallels, Veeam, Macrium, Acronis.
MAXX North America ServicesEdmonton, AB
IT Technician
Jun.2009 - Aug.2010 (1 year & 2 months)
Job overview
- Managed IT Helpdesk for management, office personnel, and field staff.
- Set up and maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Assisted users with IT-related issues and provided technical support
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Northern Alberta Institute of Technology (NAIT)Edmonton, AB
Diploma from Digital Media And Information Technology
09.2009 - 05.2011
University Overview
- Double designation in Business Analysis and Application Programming.
- Received Jason Lang Scholarship in 2010 and 2011
- Dean's List 2010 and 2011
- Elected to Head Officer of Events for Business Analyst Club
- Arranged a meeting with the International Institute of Business Analysis (IIBA) Edmonton Chapter and facilitated round table discussion.
- Participate in multiple fundraisers to raise funds for the club
- Head of class grad committee
- Maintained 3.9 GPA in 2010 and 4.0 in 2011
Skills
Business Process Mapping
undefinedTimeline
Project Management Essentials Certificate
10-2023
Lean Six Sigma White Belt Certificate
09-2023
IT Business Analyst
Gateway Mechanical Services
Jun.2018 - Sep.2023 (5 years & 3 months)
ITIL® Foundation Certificate in IT Service Management
11-2017
Project Leadership Certificate
11-2013
IT Systems Analyst
Gateway Mechanical Services
May.2011 - Jun.2018 (7 years & 1 month)
Northern Alberta Institute of Technology (NAIT)
Diploma from Digital Media And Information Technology
09.2009 - 05.2011
IT Technician
MAXX North America Services
Jun.2009 - Aug.2010 (1 year & 2 months)
Certification
ITIL® Foundation Certificate in IT Service Management
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