MD KAMRUL ISLAM
Surrey,BC
Summary
I'm a driven professional with over two years of high-impact experience in Property Management at CAP REIT, where I mastered operations, leasing cycles, and cultivating strong tenant relationships. This hands-on expertise is supercharged by a solid background in Key Account Management, Branding, and Advertising, giving me a unique edge in strategic business development. I thrive on delivering exceptional customer service and am committed to being an astute learner and top performer, ready to drive innovation in your organization.
Overview
7
7
years of professional experience
Work History
PROPERTY SPECIALIST
CAP REIT Limited Partnership
NEW WESTMINSTER, BC
09.2022 - 11.2024
Administered operations and leasing across 10 residential buildings, serving as key liaison for tenants and vendors.
Conducted move-in and move-out tasks along with thorough unit inspections to guarantee property standards.
Managed comprehensive leasing processes, consistently achieving high customer satisfaction rates.
CUSTOMER EXPERIENCE DEPARTMENT MANAGER
WALMART CANADA CORP.
VICTORIA, BC
02.2022 - 08.2022
- Led department operations, ensuring compliance with company policies and procedures.
- Ensured the sales floor looking at its best.
- Supervised over 50 associates and their work schedules
- Making sure that the customers get the best customer service.
PROGRAM ADMINISTRATOR & BRAND AMBASSADOR VOLUNTEER
HELP & Walmart Fundraising, CANADIAN RED CROSS
Kamloops, BC
07.2019 - 08.2022
- Administrative tasks for health equipment loan program (HELP)
- National ambassador for fundraising.
- Maintained liaison with health authority and Canadian Red Cross for Okanagan region.
CUSTOMER SERVICE MANAGER
WALMART CANADA CORP.
West Kelowna, BC
07.2021 - 02.2022
- Front end management.
- Cash handling and supervision of cashiers.
- Scheduling of cashiers and customer service associates.
- Making sure the customer service desk and front end provided the best customer service.
CUSTOMER EXPERIENCE ASSOCIATE
WALMART CANADA CORP.
Kamloops, BC
12.2020 - 07.2021
- Supporting the customer service team & other departments.
- Ensuring the sales floor tidiness.
- Provided assistance to the customers.
SANDWICH ARTIST
Subway
Kamloops, BC
01.2019 - 02.2021
- Food preparation
- Customer Service
- Cash & Transaction Management
EXECUTIVE, BRAND SERVICE
PAPYRUS COMMUNICATIONS LIMITED
Dhaka, Bangladesh
10.2017 - 07.2018
- Key account management
- Marketing & Branding of clients
- Advertising & sales planning
- Client relationship management
Education
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops04.2021
Bachelor of Arts - Apparel Manufacturing Technology
Shanto Mariam University of Creative Technology
Dhaka, Bangladesh12.2015
Skills
- Property & portfolio management
- Lease negotiations
- Customer service-focused
- Tenant and eviction laws
- Marketing and advertising
- Building operations
- Business administration
- Vendor Management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Customer relations
- Microsoft office
- Operations management
- Property marketing
Websites
Languages
English
Full Professional
Bangla
Native or Bilingual
Timeline
PROPERTY SPECIALIST
CAP REIT Limited Partnership
09.2022 - 11.2024
CUSTOMER EXPERIENCE DEPARTMENT MANAGER
WALMART CANADA CORP.
02.2022 - 08.2022
CUSTOMER SERVICE MANAGER
WALMART CANADA CORP.
07.2021 - 02.2022
CUSTOMER EXPERIENCE ASSOCIATE
WALMART CANADA CORP.
12.2020 - 07.2021
PROGRAM ADMINISTRATOR & BRAND AMBASSADOR VOLUNTEER
HELP & Walmart Fundraising, CANADIAN RED CROSS
07.2019 - 08.2022
SANDWICH ARTIST
Subway
01.2019 - 02.2021
EXECUTIVE, BRAND SERVICE
PAPYRUS COMMUNICATIONS LIMITED
10.2017 - 07.2018
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Bachelor of Arts - Apparel Manufacturing Technology
Shanto Mariam University of Creative Technology