MD KAMRUL ISLAM

Administered operations and leasing across 10 residential buildings, serving as key liaison for tenants and vendors.

Conducted move-in and move-out tasks along with thorough unit inspections to guarantee property standards.

Managed comprehensive leasing processes, consistently achieving high customer satisfaction rates.

• Led department operations, ensuring compliance with company policies and procedures.
• Ensured the sales floor looking at its best.
• Supervised over 50 associates and their work schedules
• Making sure that the customers get the best customer service.

• Administrative tasks for health equipment loan program (HELP)
• National ambassador for fundraising.
• Maintained liaison with health authority and Canadian Red Cross for Okanagan region.

• Front end management.
• Cash handling and supervision of cashiers.
• Scheduling of cashiers and customer service associates.
• Making sure the customer service desk and front end provided the best customer service.

• Supporting the customer service team & other departments.
• Ensuring the sales floor tidiness.
• Provided assistance to the customers.

• Food preparation
• Customer Service
• Cash & Transaction Management

• Key account management
• Marketing & Branding of clients
• Advertising & sales planning
• Client relationship management