MD KAMRUL ISLAM
Surrey,BC
Summary
I'm a driven professional with over two years of high-impact experience in Property Management at CAP REIT, where I mastered operations, leasing cycles, and cultivating strong tenant relationships. This hands-on expertise is supercharged by a solid background in Key Account Management, Branding, and Advertising, giving me a unique edge in strategic business development. I thrive on delivering exceptional customer service and am committed to being an astute learner and top performer, ready to drive innovation in your organization.
Overview
7
7
years of professional experience
Work History
PROPERTY SPECIALIST
CAP REIT Limited Partnership
09.2022 - 11.2024
Administered operations and leasing across 10 residential buildings, serving as key liaison for tenants and vendors.
Conducted move-in and move-out tasks along with thorough unit inspections to guarantee property standards.
Managed comprehensive leasing processes, consistently achieving high customer satisfaction rates.
CUSTOMER EXPERIENCE DEPARTMENT MANAGER
WALMART CANADA CORP.
02.2022 - 08.2022
- Led department operations, ensuring compliance with company policies and procedures.
- Ensured the sales floor looking at its best.
- Supervised over 50 associates and their work schedules
- Making sure that the customers get the best customer service.
PROGRAM ADMINISTRATOR & BRAND AMBASSADOR VOLUNTEER
HELP & Walmart Fundraising, CANADIAN RED CROSS
07.2019 - 08.2022
- Administrative tasks for health equipment loan program (HELP)
- National ambassador for fundraising.
- Maintained liaison with health authority and Canadian Red Cross for Okanagan region.
CUSTOMER SERVICE MANAGER
WALMART CANADA CORP.
07.2021 - 02.2022
- Front end management.
- Cash handling and supervision of cashiers.
- Scheduling of cashiers and customer service associates.
- Making sure the customer service desk and front end provided the best customer service.
CUSTOMER EXPERIENCE ASSOCIATE
WALMART CANADA CORP.
12.2020 - 07.2021
- Supporting the customer service team & other departments.
- Ensuring the sales floor tidiness.
- Provided assistance to the customers.
SANDWICH ARTIST
Subway
01.2019 - 02.2021
- Food preparation
- Customer Service
- Cash & Transaction Management
EXECUTIVE, BRAND SERVICE
PAPYRUS COMMUNICATIONS LIMITED
10.2017 - 07.2018
- Key account management
- Marketing & Branding of clients
- Advertising & sales planning
- Client relationship management
Education
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops04.2021
Bachelor of Arts - Apparel Manufacturing Technology
Shanto Mariam University of Creative Technology
Dhaka, Bangladesh12.2015
Skills
- Property & portfolio management
- Lease negotiations
- Customer service-focused
- Tenant and eviction laws
- Marketing and advertising
- Building operations
- Business administration
- Vendor Management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Customer relations
- Microsoft office
- Operations management
- Property marketing
Websites
Languages
English
Full Professional
Bangla
Native or Bilingual
Timeline
PROPERTY SPECIALIST
CAP REIT Limited Partnership
09.2022 - 11.2024
CUSTOMER EXPERIENCE DEPARTMENT MANAGER
WALMART CANADA CORP.
02.2022 - 08.2022
CUSTOMER SERVICE MANAGER
WALMART CANADA CORP.
07.2021 - 02.2022
CUSTOMER EXPERIENCE ASSOCIATE
WALMART CANADA CORP.
12.2020 - 07.2021
PROGRAM ADMINISTRATOR & BRAND AMBASSADOR VOLUNTEER
HELP & Walmart Fundraising, CANADIAN RED CROSS
07.2019 - 08.2022
SANDWICH ARTIST
Subway
01.2019 - 02.2021
EXECUTIVE, BRAND SERVICE
PAPYRUS COMMUNICATIONS LIMITED
10.2017 - 07.2018
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Bachelor of Arts - Apparel Manufacturing Technology
Shanto Mariam University of Creative Technology