MD JOHIRUL ISLAM
Montréal,QC
Summary
Dedicated Passenger Assistant at OPS Management, recognized for enhancing patient satisfaction through empathetic service and efficient wheelchair assistance. Skilled in baggage handling and compliance with airline policies, I excel in problem-solving and organization, ensuring a seamless travel experience for special needs passengers and unaccompanied minors.
Overview
9
9
years of professional experience
Work History
Passenger Assistant
OPS Management
07.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Delivery Crew Member
Java U and Yul Pizza
12.2022 - 09.2023
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Managed inventory and organized packages for efficient loading and unloading processes.
- Trained new crew members on safe handling procedures and delivery protocols.
Owner
Fiza & Co. Supermarket
09.2016 - 06.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Bachelor of Arts - Social Sciences
M C College
Sylhet, Bangladesh.02-2018
Skills
- Patience and tolerance
- Reliability and punctuality
- Customer Service-oriented
- Disability awareness
- Strong organization
- Customer service management
- Passenger assistance
- Baggage handling
- Check-in processes
- Check-in procedures
- Emergency procedures
- Performance improvements
- Airline policies
- Public announcements
- Baggage checks
- Language proficiency
- Problem-solving
- Time management
- Problem-solving abilities
- Punctuality
- Reliability
Languages
English
Professional Working
French
Limited Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Passenger Assistant
OPS Management
07.2023 - Current
Delivery Crew Member
Java U and Yul Pizza
12.2022 - 09.2023
Owner
Fiza & Co. Supermarket
09.2016 - 06.2022
Bachelor of Arts - Social Sciences
M C College
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