MD JOHIRUL ISLAM
MONTREAL,QC
Summary
Resourceful Passenger Service Assistant known for high productivity and efficient task completion. Specialize in customer service, communication, and problem-solving skills, ensuring passenger satisfaction and safety. Excel in teamwork, adaptability, and conflict resolution to enhance travel experience for clients.
Overview
2
2
years of professional experience
Work History
Passenger Service Assistant
OPS Management
Montreal, Quebec
07.2023 - Current
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Greeted passengers and provided assistance with check-in procedures.
- Verified passenger identification documents for international travel.
- Answered customer inquiries regarding flight information and airport services.
- Provided wheelchair assistance to disabled passengers as needed.
- Assisted with the loading of luggage onto conveyor belts for transport to aircraft cargo holds.
Delivery Assistant
Java U And Yul Pizza
Montreal, Quebec
12.2022 - 06.2023
- Loaded, unloaded, prepared, inspected and operated delivery vehicle.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Assisted with loading and unloading product from trucks.
- Ensured that all deliveries were complete, accurate and on time.
Education
Bachelor of Arts - Social Sciences
M C College
Sylhet, Bangladesh.08-2016
Skills
- Strong interpersonal skills
- Cultural Sensitivity
- First Aid Training
- Conflict resolution techniques
- Baggage Handling Procedures
- Check-in procedures
- Customer Service Management
- Passenger Assistance
- Boarding support
- Security Screenings
- Baggage handling abilities
Languages
English
Professional
French
Limited
Hindi
Professional
Bengali
Professional
References
References available upon request.
Timeline
Passenger Service Assistant
OPS Management
07.2023 - Current
Delivery Assistant
Java U And Yul Pizza
12.2022 - 06.2023
Bachelor of Arts - Social Sciences
M C College
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