To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Tazij Shawarma And Pizza
11.2021 - 07.2023
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Developed effective improvement plans in alignment with goals and specifications.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Conducted routine inspections to check quality and compliance with established specifications.
Cook
Banknote Bar
04.2018 - 12.2020
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Communicated closely with servers to fully understand special orders for customers.
Operated grills, fryers and ovens to cook food items.
Kept kitchen clean and organized by performing daily maintenance tasks.
Pizza Maker
Cibo Wine Bar
04.2019 - 06.2020
Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Prepared raw materials for cooking by cutting vegetables and preparing dough.
Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
Handled customer complaints professionally to prevent negative reviews or loss of business.
Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Customer Service Representative
Mr Subs
04.2018 - 12.2018
Greet and communicate with customers to fulfill their choice of food in the best manner, use the Point of Sale system/cash register to record the order and compute the amount of the bill, collect the payment from customers and makes the changes.
Understand and adhere to proper food handling, safety and sanitization standards while preparing food, serving food, and cleaning up.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times and try to reduce on-hold wait times.
Strive to maintain company value and provide excellent customer service.
Performed paperwork duties as assigned
Education
Advanced Diploma - Accounting And Finance
Senaca College
Toronto, ON, Canada
04.2021
Skills
Operational Efficiency and Safety
Leadership
Mentoring
Shift Coverage
Supervising Employees
Technical Proficiency
Waste Reduction
Inventory Oversight
Daily Transactions Review
Office Supplies and Inventory
Tool Preparation
Resolving Complaints
Timeline
Supervisor
Tazij Shawarma And Pizza
11.2021 - 07.2023
Pizza Maker
Cibo Wine Bar
04.2019 - 06.2020
Cook
Banknote Bar
04.2018 - 12.2020
Customer Service Representative
Mr Subs
04.2018 - 12.2018
Advanced Diploma - Accounting And Finance
Senaca College
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