Md Jamil Ahmed Kader
Charlottetown,PE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Tazij Shawarma And Pizza
11.2021 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
Cook
Banknote Bar
04.2018 - 12.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Operated grills, fryers and ovens to cook food items.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Pizza Maker
Cibo Wine Bar
04.2019 - 06.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Customer Service Representative
Mr Subs
04.2018 - 12.2018
- Greet and communicate with customers to fulfill their choice of food in the best manner, use the Point of Sale system/cash register to record the order and compute the amount of the bill, collect the payment from customers and makes the changes.
- Understand and adhere to proper food handling, safety and sanitization standards while preparing food, serving food, and cleaning up.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times and try to reduce on-hold wait times.
- Strive to maintain company value and provide excellent customer service.
- Performed paperwork duties as assigned
Education
Advanced Diploma - Accounting And Finance
Senaca College
Toronto, ON, Canada04.2021
Skills
- Operational Efficiency and Safety
- Leadership
- Mentoring
- Shift Coverage
- Supervising Employees
- Technical Proficiency
- Waste Reduction
- Inventory Oversight
- Daily Transactions Review
- Office Supplies and Inventory
- Tool Preparation
- Resolving Complaints
Timeline
Supervisor
Tazij Shawarma And Pizza
11.2021 - 07.2023
Pizza Maker
Cibo Wine Bar
04.2019 - 06.2020
Cook
Banknote Bar
04.2018 - 12.2020
Customer Service Representative
Mr Subs
04.2018 - 12.2018
Advanced Diploma - Accounting And Finance
Senaca College
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