Md Jabed Hasan
Peterborough
Summary
Results-driven Airport Supervisor with extensive experience at Air Arabia, specializing in ground handling and ramp coordination. Proven track record of optimizing operational efficiency while maintaining strict safety compliance. Highly skilled in risk assessment, issue resolution, and team coordination. Committed to delivering exceptional customer service and ensuring smooth passenger experiences under pressure.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Airport Supervisor
Air Arabia
01.2023 - 11.2024
- Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
- Provides input and recommendations to management to improve the effectiveness of the daily operations.
- Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
- Responsible for the safe and efficient on-loading and off-loading of cargo and customer baggage \ Preparing aircraft for departure.
- Effectively communicate and coordinate crew for all operational flight activities with all stake holders.
- Responsible to prepare daily & monthly reports.
Senior Customer Service Agent
NOVOAIR
03.2018 - 02.2023
- Passenger dealing.
- Check-In & Boarding.
- Working in the Ramp area to maintain a safe & on-time flight.
- Load & trim preparation.
- Taking care of VIP, CIP & Wheel Chair and any other special needs of passengers.
- Ensuring excellent customer services are extended to the customer.
- Taking care of the physically challenged passenger.
- Monitoring mishandled baggage issues.
- Assisting customers depending on the situation.
- Taking care of passenger baggage and incoming/outgoing cargo.
- All types of report preparation as per rules & regulations.
Education
BBA - Marketing
North South University
Dhaka, Bangladesh 05.2001 -
Skills
Ground handling and ramp coordination
Knowledge of DGR standards and procedures
Passenger & Baggage Handling
Aviation security knowledge
Aviation safety management
Risk assessment and mitigation
Certification
Aircraft Handling and Ramp Supervision
Timeline
Airport Supervisor
Air Arabia
01.2023 - 11.2024
Senior Customer Service Agent
NOVOAIR
03.2018 - 02.2023
BBA - Marketing
North South University
05.2001 -
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