Md Ismail Hossain
Greater Sudbury,ON
Summary
Dynamic professional with a proven track record at Nokia Solutions and Networks, adept in CRM proficiency and exceptional communication. Demonstrated ability to enhance customer satisfaction through effective problem-solving and active listening, ensuring efficient service delivery and operational excellence. Skilled in adapting to fast-paced environments and managing multiple priorities with a focus on results.
Overview
9
9
years of professional experience
Work History
Line Cook
Marry Brown
08.2023 - Current
- Prepare Ingredients: Chop and measure ingredients.
- Cook Dishes: Execute cooking techniques and prepare orders.
- Maintain Cleanliness: Keep workstations and equipment clean.
- Monitor Inventory: Track and manage ingredient levels.
- Follow Recipes: Adhere to recipes and portion controls.
- Coordinate with Team: Communicate with kitchen staff for efficient service.
Customer Support Specialist
Nokia Solutions and Networks
01.2016 - 09.2023
- Assist Customers: Provide support via phone, email, and chat, resolving inquiries and issues.
- Resolve Problems: Troubleshoot and address technical or service-related problems.
- Document Interactions: Record customer interactions and resolutions accurately.
- Product Knowledge: Stay informed about products and policies to assist effectively.
- Escalate Issues: Forward complex issues to higher-level support or management.
- Gather Feedback: Collect and report customer feedback to improve services.
Education
Master of Science - Computational Science
Laurentian University
Greater Sudbury, ON12.2024
Bachelor of Science - Computer Science And Engineering
IUBAT-International University
Dhaka, Bangladesh12.2015
Diploma in Engineering - Telecommunication Technology
Jessore Polytechnic Institute
Jessore, Bangladesh02.2012
Skills
- Communication
- Problem-Solving
- Empathy
- Active Listening
- CRM Proficiency
- Time Management
- Technical Skills
- Adaptability
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Line Cook
Marry Brown
08.2023 - Current
Customer Support Specialist
Nokia Solutions and Networks
01.2016 - 09.2023
Master of Science - Computational Science
Laurentian University
Bachelor of Science - Computer Science And Engineering
IUBAT-International University
Diploma in Engineering - Telecommunication Technology
Jessore Polytechnic Institute
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