Md Ismail Hossain
Greater Sudbury,ON
Summary
Dynamic professional with a proven track record at Nokia Solutions and Networks, adept in CRM proficiency and exceptional communication. Demonstrated ability to enhance customer satisfaction through effective problem-solving and active listening, ensuring efficient service delivery and operational excellence. Skilled in adapting to fast-paced environments and managing multiple priorities with a focus on results.
Overview
9
9
years of professional experience
Work History
Line Cook
Marry Brown
2023.08 - Current
- Prepare Ingredients: Chop and measure ingredients.
- Cook Dishes: Execute cooking techniques and prepare orders.
- Maintain Cleanliness: Keep workstations and equipment clean.
- Monitor Inventory: Track and manage ingredient levels.
- Follow Recipes: Adhere to recipes and portion controls.
- Coordinate with Team: Communicate with kitchen staff for efficient service.
Customer Support Specialist
Nokia Solutions and Networks
2016.01 - 2023.09
- Assist Customers: Provide support via phone, email, and chat, resolving inquiries and issues.
- Resolve Problems: Troubleshoot and address technical or service-related problems.
- Document Interactions: Record customer interactions and resolutions accurately.
- Product Knowledge: Stay informed about products and policies to assist effectively.
- Escalate Issues: Forward complex issues to higher-level support or management.
- Gather Feedback: Collect and report customer feedback to improve services.
Education
Master of Science - Computational Science
Laurentian University
Greater Sudbury, ON12.2024
Bachelor of Science - Computer Science And Engineering
IUBAT-International University
Dhaka, Bangladesh12.2015
Diploma in Engineering - Telecommunication Technology
Jessore Polytechnic Institute
Jessore, Bangladesh02.2012
Skills
- Communication
- Problem-Solving
- Empathy
- Active Listening
- CRM Proficiency
- Time Management
- Technical Skills
- Adaptability
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Line Cook
Marry Brown
2023.08 - Current
Customer Support Specialist
Nokia Solutions and Networks
2016.01 - 2023.09
Master of Science - Computational Science
Laurentian University
Bachelor of Science - Computer Science And Engineering
IUBAT-International University
Diploma in Engineering - Telecommunication Technology
Jessore Polytechnic Institute
Similar Profiles
Karen DzudzorKaren Dzudzor
Caregiver at Marry Health CareCaregiver at Marry Health Care
PAHULDEEP SINGHPAHULDEEP SINGH
Cook, Cashier, Pack Line at Marry BrownsCook, Cashier, Pack Line at Marry Browns
Abbey DowdellAbbey Dowdell
Cleaner at Marry PhillipsCleaner at Marry Phillips