MD IMRAN BASHARR
Winnipeg
Summary
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
IntouchCX
03.2024 - Current
- Provided technical support and advice to clients or internal teams on technical, systems, or process-related topics
- Provided technical assistance for installation and start-up, maintenance and warranty
- Remained knowledgeable of the client's performance requirements, product line and service offerings
- Maintained a monthly customer satisfaction rating of 95% or higher
- Collaborated with other departments to address customer needs and improve overall service delivery
Customer Service Representative
Teleperformance
08.2022 - 09.2023
- Provided detailed information on payment options, due dates, and account balances
- Addressed and resolved customer complaints professionally and courteously
- Processed payments, updates, and changes to customer accounts efficiently
- Educated customers on available products and services, including insurance and refinancing options
- Guided customers through the application process for new loans or leases
- Collaborated with other departments to ensure prompt resolution of customer issues
- Kept accurate records of customer interactions and transactions
- Stayed updated on company policies, procedures, and product offerings
- Found opportunities to enhance customer experience and provided feedback for service improvement
Merchandiser (Overnight)
Shoppers Drug Mart
01.2022 - 02.2022
- Organized backroom products and adhered to Backroom Inventory Management (BIMI) processes and protocols
- Used PDT and MMS Systems to perform daily tasks (Eg: Cycle Counts, Labels, Signage, etc.)
- Ensured signage and talkers were printed then distributed flyers, corporate markdowns, and labels
Assistant Team Leader
Dollarama
11.2018 - 09.2021
- Managed store operations with key holding responsibility, opened and closed store on a daily basis
- Recognized for ability to efficiently manage all aspects of front end and back office store operations
- Adhering to company policies and procedures, including health and safety guidelines
Education
Electronics Engineering and Technician -
Seneca Polytechnic
Toronto, OntarioJunior Data Analyst Program - computer technology, project management
NPower Canada
Toronto, OntarioBachelor - Computer Science and Engineering
East Delta University
Skills
- Customer Service Excellence
- Financial Transactions
- Insurance & Financial Product Knowledge
- Communication & Interpersonal Skills
- Problem-Solving
- Team Collaboration
- Technical Proficiency
- Remote support
Languages
English
Full Professional
Timeline
Technical Support Advisor
IntouchCX
03.2024 - Current
Customer Service Representative
Teleperformance
08.2022 - 09.2023
Merchandiser (Overnight)
Shoppers Drug Mart
01.2022 - 02.2022
Assistant Team Leader
Dollarama
11.2018 - 09.2021
Junior Data Analyst Program - computer technology, project management
NPower Canada
Bachelor - Computer Science and Engineering
East Delta University
Electronics Engineering and Technician -
Seneca Polytechnic
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