Summary
Overview
Work History
Education
Skills
Summaryofqualifications
Certification
ENGLISH
Timeline
Generic

Md Imran Ahmad

Toronto,Ontario

Summary

Seeking a full-time Customer Service Representative position that challenges me and provides ample opportunity to develop my potential, utilizing my skills and experience to contribute to the growth of my employer.

Business Office Experience: Demonstrated experience in business office settings, gained through a combination of education and relevant roles in customer service and management. Computerized Environment Proficiency: Skilled in navigating computerized environments, including extensive use of Microsoft Office (Word, Excel, Outlook), databases, and contact center technology. Data Entry Skills: Proven ability to input data with speed and accuracy, developed through roles requiring meticulous documentation and system updates. Problem Solving & Prioritization: Strong problem-solving skills with the ability to prioritize workload efficiently in high-demand settings. Communication Skills: Strong command of Business English with the ability to produce effective reports and written correspondence. Team Collaboration: Experience working in a multi-disciplinary team environment, fostering teamwork and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Parks and Recreation Staff

City of Toronto
- Current

Billing Agent

Alectra Utilities
10.2022 - 02.2024
  • Managed inbound and outbound customer interactions in a computerized system
  • Supported account management, processed claims, and handled account transitions
  • Utilized Microsoft Office and database systems to maintain and document high call volumes

Financial Services Representative

Gate Stone (Kohl’s Call Center)
01.2022 - 09.2022
  • Input data accurately for daily collections and payment processing, maintaining high productivity
  • Managed customer interactions with professionalism and respect, handling over 80 calls per day
  • Adhered to schedule and team protocols in a multi-disciplinary environment

Supervisor

Pizza Hut
02.2019 - 09.2021
  • Supervised team members, enforced office procedures, and managed customer service complaints
  • Ensured team compliance with safety and food handling standards and completed reports

Education

Associate of Applied Science - Network And Cloud Administrator

Metro College
Toronto, ON
01-2023

General Business -

Seneca College
Toronto, ON
01.2019

Bachelor of Business Studies -

Dhaka, Bangladesh
01.2015

Skills

  • Teamwork
  • Problem-Solving
  • Workload Prioritization
  • Leadership
  • Data Accuracy
  • Business Communication
  • Microsoft Office Suite
  • Database Management
  • Windows
  • Linux

Summaryofqualifications

Demonstrated experience in business office settings, gained through a combination of education and relevant roles in customer service and management., Skilled in navigating computerized environments, including extensive use of Microsoft Office (Word, Excel, Outlook), databases, and contact center technology., Proven ability to input data with speed and accuracy, developed through roles requiring meticulous documentation and system updates., Strong problem-solving skills with the ability to prioritize workload efficiently in high-demand settings., Strong command of Business English with the ability to produce effective reports and written correspondence., Experience working in a multi-disciplinary team environment, fostering teamwork and adaptability.

Certification

  • CCNA

ENGLISH

English
Professional

Timeline

Billing Agent

Alectra Utilities
10.2022 - 02.2024

Financial Services Representative

Gate Stone (Kohl’s Call Center)
01.2022 - 09.2022

Supervisor

Pizza Hut
02.2019 - 09.2021

Parks and Recreation Staff

City of Toronto
- Current

Associate of Applied Science - Network And Cloud Administrator

Metro College

General Business -

Seneca College

Bachelor of Business Studies -

Md Imran Ahmad