Md Ibtihaj Iusha
Montreal,QC
Summary
Dynamic professional with proven success at Fundraising Direct, leveraging persuasive speaking and strategic thinking to exceed call quotas. Recognized for exceptional customer service and teamwork, enhancing donor relationships and funding. Skilled in objection handling and multitasking, consistently surpassing performance expectations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Telephone Fundraiser
Fundraising Direct
02.2025 - 07.2025
- Engaged potential donors through persuasive communication and relationship-building techniques.
- Adapted quickly to new scripts and fundraising campaigns, ensuring seamless transitions between different projects.
- Provided constructive feedback for script improvement, refining messaging based on personal experiences and responses from prospects.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Exceeded individual call quotas by maintaining a high level of productivity and focus throughout each shift.
Crew Member
McDonalds
03.2023 - 04.2024
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Collaborated with team members to ensure timely completion of tasks.
Education
B.Eng - Mechanical Engineering
Concordia University
MontrealSkills
- Call center experience
- Data entry proficiency
- Objection handling
- Persuasive speaking
- Fundraising campaigns
- Teamwork
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Multitasking
- Strategic thinking
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Telephone Fundraiser
Fundraising Direct
02.2025 - 07.2025
Crew Member
McDonalds
03.2023 - 04.2024
B.Eng - Mechanical Engineering
Concordia University
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