Md Himel Ahmed
Toronto,ON
Summary
Excellent leadership, problem solving skills, time management and interpersonal skills earned while working at Meena Bazar. Able to multi-task in fast paced environment to provide excellent service. Able to work within a team or independently with minimal supervision. Excellent communication skills and like to increase network connections. Strong computer skills and proficient with MS Office Suite, strong MS Power point skills, and experience with audio-visual presentations. Commitment to providing customer service and outstanding aptitude for assessing people’s needs & priorities. Willing and capable of learning any new task quickly, flexible, punctual and have positive attitude. Ability to stand for long hours, climb and lift heavy items.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lazz Pharma
10.2022 - 07.2023
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier Assistant Manager
Meena Bazar
01.2022 - 08.2022
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Business Management
Toronto School of Management
22 College St, Toronto, ON M5G 1K210.2025
Skills
- Report Preparation
- Freight Operations
- Microsoft Excel
- Credit Card Payment Processing
- Customer Relations
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
Additional Information
Available
Tuesday: 2.00pm-12.00am
Friday :2.00pm-12.00am
Saturday:2.00pm-12.00am
Sunday :2.00pm-12.00am
Timeline
Customer Service Representative
Lazz Pharma
10.2022 - 07.2023
Cashier Assistant Manager
Meena Bazar
01.2022 - 08.2022
Business Management
Toronto School of Management
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